patient advisor

2 days ago

Bukit Damansara Kuala Lumpur, Malaysia KL Fertility & Gynaecology Centre Full time

KL Fertility Centre is a fertility specialist centre providing fertility expertise for over two decades, helping couples across three continents achieve their dreams of having a child.

We are seeking Patient Advisors to provide exceptional care and support to our patients throughout their fertility journey at KL Fertility Centre. This role will involve explaining available treatment options, addressing patient concerns, overseeing international patient care, and ensuring a positive experience from start to finish.

Job Description :

PRIMARY JOB RESPONSIBILITIES

  • Serve as a primary point of contact for patients undergoing or about to start treatment.
  • Provide personalized advice based on specialist recommendations.
  • Maintain effective communication and collaboration with patients and staff, to address patient feedback and concerns promptly.
  • Document and monitor patient progress through consistent communication.
  • Assist in the overall documentation process of patient's notes, results and treatment outcomes.
  • Contribute to the Centre's quality management system and accreditation/audit processes.

THE IDEAL CANDIDATE

We are looking for individuals with backgrounds in medical, science, or nursing fields who are passionate about providing exceptional patient care. The ideal candidate will:

  • Demonstrate empathy, compassion, and the ability to build trust with patients.
  • Maintain strict confidentiality of patient and work information.
  • Be a strong communicator, both verbally and in writing.
  • Possess excellent organizational and problem-solving skills.
  • Be a team player and able to work collaboratively with others.
  • Be detail-oriented and have a strong ability to multitask.

EDUCATIONAL QUALIFICATIONS

  • Medical, Science, Health Sciences or relevant Diploma or Degree.
  • Nursing Diploma or Degree.
  • Other relevant qualifications will be considered.

Additional Considerations:

  • 6 day work week.
  • Experience in the healthcare industry, particularly in fertility treatment, is a plus but not required.
  • Fresh graduates are encouraged to apply.
  • Comprehensive on the job training will be provided.

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