Customer Service Advisor
6 days ago
ROLE: - Customer Service Advisor - Mandarin Speaker
Location: Cyberjaya, Malaysia
Salary: RM 4,500
Language: Mandarin (At least 1 year Customer Service experience, GDS system experience will be added advantage )
Joining date: ASAP
Work Hour: Rotation Shift
Headcounts: 12
Education: SPM /Diploma/Degree
Role & Responsibilities:
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
- You have at least 1 year experience within a Customer Service role, ideally within the Hospital / Health Care / Healthtech and Hospitality industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast paced environments
- Join a market leader within Hospitality
- Fantastic work culture
- Opportunity within a company with a solid track record of performance
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