Customer service support

2 weeks ago

Greater Kuala Lumpur, Malaysia Cognizant Full time $10,000 - $50,000 per year

Summary:

Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently.

Professional experience:

1.
Experience in Insurance or Financial industry will be added advantage.

  1. Good knowledge of healthcare and medical insurance product.

  2. Good communication skills and professional telephone manner.

  3. Strong sense of responsibility with high level of integrity and trust.

Duties:

  1. Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner

  2. Address members' enquiries effectively and maintain satisfactory quality of customer service

  3. Make appropriate recommendations to meet customers' expectation

  4. Escalate enquiries, when necessary, in line with internal guidelines"

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