Customer service

3 days ago

Greater Kuala Lumpur, Malaysia Recruitify_HR Full time

Company Description

Recruitify HR is a people-first recruitment agency based in Malaysia and the Philippines, specializing in connecting exceptional talent with forward-thinking organizations across Southeast Asia and beyond. We offer tailored hiring solutions, ensuring alignment between candidates and companies to drive growth, innovation, and impact. By leveraging deep industry networks and data-driven strategies, we support businesses in industries like tech, finance, healthcare, and manufacturing. Our commitment to diversity, transparency, and long-term success sets us apart as a trusted partner in building future-ready teams.

Role Description

This is a full-time on-site role for a Customer Service professional based in Greater Kuala Lumpur. The role involves providing exceptional customer support, addressing inquiries, managing customer interactions, and ensuring customer satisfaction. Responsibilities will include maintaining strong communication with clients, resolving issues, improving the customer experience, and upholding excellent phone etiquette and service standards to build long-lasting customer relationships.

Qualifications

  • Proficiency in Customer Support, Customer Service, and ensuring Customer Satisfaction
  • Strong skills in Customer Experience management and enhancing client interactions
  • Excellent Phone Etiquette and communication abilities
  • Ability to handle customer inquiries and resolve issues effectively
  • Relevant experience in customer service roles is preferred
  • Strong interpersonal skills with a customer-centric mindset
  • Fluency in English; additional language skills are a plus

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