Junior Customer Experience Supervisor
7 days ago
As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub's platform and services.
Key Responsibilities:
- Responsible for responding to customer queries in a timely manner, via phone, email or chat.
- Identify and troubleshoot issues that customers may encounter while using the service.
- Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
- Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
- Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.
Requirements:
- 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
- Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
- Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Customer-focused with a positive attitude.
- Availability to work flexible hours, including weekends.
- Based in Malaysia and eligible to work in Malaysia
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