Junior Customer Experience Supervisor

7 days ago


Putrajaya, Malaysia QEW GROUP BERHAD Full time

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub's platform and services.

Key Responsibilities:

  • Responsible for responding to customer queries in a timely manner, via phone, email or chat.
  • Identify and troubleshoot issues that customers may encounter while using the service.
  • Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
  • Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
  • Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements:

  • 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
  • Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
  • Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Customer-focused with a positive attitude.
  • Availability to work flexible hours, including weekends.
  • Based in Malaysia and eligible to work in Malaysia


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