IT Service Desk Agent

Job Summary: We are looking for a dedicated and customer-focused Service Desk Agent to provide technical support and assistance to our organization's end-users. The Service Desk Agent will play a crucial role in resolving IT issues, answering inquiries, and delivering efficient and responsive support to ensure a smooth IT environment. Key...

Position: Service Desk Agent (Fresher can apply)Employment Type: PermanentLocation: Kuala LumpurExperience: Freshers / Entry-Level Candidates WelcomeLanguages Required: Cantonese (mandatory), Mandarin, English Shift Requirement: Willing to work 24x7 rotational shifts, including weekends and public holidaysSalary : RM 3600 Fixed + 150 Mobile + 700 Shift...

Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

**Role**: Service Desk Agent - Bilingual Mandarin/Malay Speaking **Employer**: BPO **Working Mode**: On Site **Job Type**: Permanent **Job Location**: Kuala Lumpur, Malaysia **Experience**: Minimum of 1 year of relevant experience in IT support, service desk, or technical customer support. **Job Overview** **JOB DESCRIPTION** **Incident and Outage...

ole Purpose: **Responsibilities**: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve...

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...

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**Role : Service Desk Agent(Vietnamese speaker)** **Job Type : 12 months Contract(yearly renewable)** **Work Location in MY : Menara TM, KL** **Working Hours : Mon-Fri (office hours)** **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g....

**Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...