Operations Team Member

1 day ago

Bayan Lepas, Penang, Malaysia Career Wise Full time 30,000 - 60,000 per year


Job Responsibilities **For each departments**

  1. Data Entry (Rates Management)
  • Prepare files and documents for data entry and review them for deficiencies.
  • Obtain by requesting further data for incomplete documents and files.
  • Enter data from source files and documents into cargo wise.
  • Monitor Inbox and prepare Spot quotes for agents, and partners.
  • Enter rates, ensuring validity and accuracy for and from agents and carriers.
  • Respond to queries via email or call observing good email etiquette and excellent customer service.
  • Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
  • Resolve discrepancies by using agreed standard procedures.
  • Check completed work for accuracy.
  • Suggest and recommend solutions for problems encountered on shifts.
  • Escalate any issues to immediate superior for resolution if needs be.
  • Follow instructions of immediate head/s and origin office
  • Maintain origin office confidence and protect operations by keeping information confidential.
  • Comply with data integrity and security policies.

2. Order Management/Operation/Customs/Warehousing

  • Prepare files and documents for data entry and review them for deficiencies.
  • Obtain by requesting further data for incomplete documents and files.
  • Enter data from source files and documents into cargo wise.
  • Enter data by inputting in the text-based and numerical text.
  • Respond to queries via email or call observing good email etiquette and excellent customer service.
  • Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
  • Resolve discrepancies by using agreed standard procedures.
  • Check completed work for accuracy.
  • Suggest and recommend solutions for problems encountered on shifts.
  • Escalate any issues to immediate superior for resolution if needs be.
  • Follow instructions of immediate head/s and origin office.
  • Maintain origin office confidence and protect operations by keeping information confidential.
  • Comply with data integrity and security policies.

Job Requirements:

  • Minimum 1 years of working experience in operations, import/export in freight logistic or related field.
  • Diploma/bachelors Degree in Business Administration, Logistic or related field.
  • Proficiency in English and Bahasa Melayu.
  • Able to read, write and communicate in English.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer skills.
  • Excellent organizational skills and attention to detail.
  • Problem-solving skills and ability to adapt to changing priorities or situations.
  • Customer service orientation and a willingness to learn and grow in the role.
  • Ability to adapt to changing priorities, environments, and tasks in a fast-paced logistics industry.
  • Eagerness to learn and develop new skills, processes, and technologies.
  • Fresh are welcome to apply.

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