Team Member, Telephone Operator

2 days ago


Bayan Lepas, Penang, Malaysia Amari Hotels & Resorts Full time 12,000 - 21,600 per year

o Answers incoming calls following the Amari Brand Standard telephone etiquette.

o Directs call to guest rooms, team members or departments.

o Places outgoing calls.

o Receives guest messages and deliver the same to the guest.

o Logs all wakeup call requests and performs wakeup call services.

o Provides information about hotel services to guests.

o Understand the telephone operator FCS system operations.

o Understand and aware the action to take when an emergency call is required.

o Assist in reporting telephone equipment or services complaints and issues.

o To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

o Ensure to update the latest information at the information board.

o Ensure to protect guest information at all times.

o To be knowledgeable about Onyx Rewards.

Job Type: Full-time

Pay: RM1, RM1,800.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided
  • Professional development

Work Location: In person

Expected Start Date: 06/01/2025



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