process analyst

2 days ago

Shah Alam, Selangor, Malaysia BATERIKU (M) SDN. BHD. Full time 40,000 - 80,000 per year
  • Process Management & Documentation.
  • Assist in mapping, analyzing and improving existing business processes across all functions (Operations, HR, Finance, IT, etc).
  • Support the development and maintenance of Standard Operating Procedures (SOPs), Work Instructions (WIs) and related documentation.
  • Participate in process walkthroughs, workshops and validation sessions with stakeholders.
  • Ensure process documentation complies with internal standards (ISO 9001, ISO/IEC
  • Maintain process libraries and ensure all documents are version-controlled and audit-ready.
  • Governance & Compliance.
  • Support compliance checks and internal audits on process adherence.
  • Assist in preparing reports on process performance, non-conformities and corrective actions.
  • Track process gaps and follow up on improvement action items with process owners.
  • Ensure that all documented processes meet corporate governance and quality standards.
  • Continuous Improvement.
  • Identify opportunities to optimize efficiency, reduce redundancy and improve service quality.
  • Support initiatives for process automation or digitalization using BPM or ticketing tools (such as OS Ticket, GLPI).
  • Assist in implementing Key Process Indicators (KPIs) and dashboards for monitoring performance.
  • Stakeholder Collaboration.
  • Work closely with departmental Process Owners and Subject Matter Experts (SMEs) to ensure process accuracy and relevance.
  • Assist in preparing process-related presentations, reports and training materials.
  • Coordinate with HR, IT, Quality and Operations teams for cross-functional process initiatives.

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