Cyber Security Analyst

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We're now looking for Cyber Security Analyst to join our team and help us deliver great results for our clients.

The Role

As a Cyber Security Analyst in our KL based 24/7 Security Operations Centre (SOC), you will be an instrumental team member in the delivery of a number of Air IT's managed cyber security services.

You will collaborate with multiple vendors and work with a variety of tools and systems to investigate alerts and respond to breaches, in order to safeguard our customers' IT infrastructures and organisational data from cyber threats.

You will be part of a supportive team, working alongside other professionals who are also passionate about cyber security and continuous learning. You will have opportunities to contribute towards the development of current operations as well as the shaping of new innovative service offerings.

Duties & Responsibilities:

• Cyber Security Awareness Training: Manage the creation, maintenance, and delivery of cyber security awareness training and phishing campaigns to customers.
• Security Alerts Triage and Investigation: Triage and investigate alerts from security systems such as SIEM and EDR, so that cyber threats are accurately and timely identified and responded to.
• Incident Handling: Collaborate with internal and external teams and stakeholders so that threats are contained efficiently in a cyber incident and offer support to the wider remediation efforts so that impact to customers' business operations are kept to a minimum.
• Process and Documentation: Follow established internal processes and keep accurate and meaningful records of all work carried out across various internal platforms and systems.
• Client Communication: Communicate clearly and timely with customers and stakeholders alike, regarding service requests, cyber threats and incidents, using a variety of different methods.
• Continuous Learning and Knowledge Sharing: Stay up to date with the latest changes in cyber threats as well as security best practices. Support customers and colleagues with your cyber security expertise, offering guidance and solutions where needed.

Qualifications, Knowledge, and Experience:

Essential

• A keen interest in cyber security, with evidence or examples of your passion and commitment.
• Knowledge or hands-on experience with common IT systems or cloud services such as Windows/Linux OS, Active Directory, Entra ID.
• Strong logical and methodical approach, especially under pressure.
• Excellent verbal and written communication skills, able to explain technical concepts to both technical and non-technical audiences.
• Literacy and numeracy skills (e.g. GCSE Maths and English or equivalent).
• Ability to commute to an Air IT office as required by our hybrid working policy.

Desirable

• Prior experience as a Security Operations Centre (SOC) Analyst or similar role.
• Relevant education, training, or certifications in cyber security.
• Working knowledge of network devices like firewalls and switches, particularly with configurations related to security such as authentication and logging.
• Familiarity with networking and virtualisation concepts.
• Understanding of offensive security topics like vulnerability scanning, Capture The Flag (CTF), or bug bounty programs.
• Experience in delivering security training or conducting phishing simulations.