Vice President, Payment Operations

3 days ago

Greater Kuala Lumpur, Malaysia OCBC Full time 120,000 - 240,000 per year

Job Descriptions

  • Lead the teams in the Centre of Excellence (Hub) in managing remittance, payment screening, payment investigation & SWIFT Operations.
  • Oversee the team's daily operations to ensure efficiency and alignment with all established goals.
  • Maintain a high standard of operations control and compliance to protect Bank's and Customer's interests.
  • Represent the teams in meetings with management, business partners, auditors as appropriate.
  • Ensure escalations are raised to the management levels on a timely basis.
  • Mainly responsible for remittances & payment investigation requested by customers or financial institutions, covering areas such as non-receipt of funds, amendment and cancellation of payments, exception handlings.
  • Mainly responsible for performing payment screening, transactions activity checks and other reviews according to Anti-Money Laundering, Countering the Financing of Terrorism (AML/CFT) requirements
  • Other ad-hoc administrative and project task.

Job Requirements

  • Minimum 7 years of experience in banking industry or financial institution, preferably with remittance-related experience with Bachelor's degree in Banking, Business Administration, Accounting, Finance, or a related field.
  • Background in Payment Operations and Remittance Operations will be an advantage.
  • Strong risk awareness and attention to details and strong follow-up skills.
  • Highly driven and able to work under pressure in a time sensitive environment.
  • Excellent time management skills and the ability to prioritize effectively based on the risk/time criticality of the tasks.
  • Able to work independently as well as in a team and leveraging available resources to achieve goals.
  • Strong analytical and problem-solving skill.
  • Ability to address conflicts and escalate issues where appropriate
  • Ability to coordinate and work collaboratively with internal and external stakeholders
  • Possesses good oral, written, communication and co-ordination skills; and able to interact well with team members and business units, financial institutions and customers

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