IT Customer Service

Make an impact with NTT DATA
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Your day at NTT DATA
The IT Customer Service (Cantonese-speaking) is an entry level technical & administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

This entry-level role is ideal for fresh graduates or non-experienced talents who are fluent in Cantonese and eager to start a career in global working environment in IT industry.

Key responsibilities:

• Provides technical administrative support service to the Managed Services Client Service Desk team.
• Provides entry level technical administrative tasks as required by the team.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
• Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
• Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf

To thrive in this role, you need to have:

• Fluency in Cantonese (to support Hong Kong-based clients)
• Willingness to work in a 24/7 shift structure based on a defined roster
• Strong English verbal and written communication skills
• Demonstrates ability and integrity to interact with a variety of stakeholders and ensure excellent client service
• Good attention to detail and client-focused mindset
• Ability to work independently and escalate issues appropriately

Required academic qualifications and certifications:

• Minimum qualification: high school certificate (SPM or equivalent)
• Fresh graduates are encouraged to apply; open to consider any background (advantage for IT/ Computer Science/ Engineering courses but not mandatory)

Good-to-have:

• Basic experience in customer service/ IT/call center environments is an advantage

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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