manager, banquet

1 week ago

Bayan Lepas, Penang, Malaysia S P Setia Berhad Full time $40,000 - $80,000 per year

Responsibilities:

Event Planning & Coordination

  • Meet with clients to understand event requirements and expectations.
  • Collaborate with sales and event services teams to ensure flawless execution.
  • Develop detailed event plans including timelines, layouts, staffing, and AV requirements.

Operations Management

  • Supervise event setup, service, and breakdown for all functions.
  • Ensure compliance with health, safety, and sanitation standards.
  • Monitor food and beverage quality and presentation.

Audio-Visual (AV) Management

  • Coordinate AV requirements with clients and vendors.
  • Oversee setup, testing, and operation of AV equipment during events.
  • Troubleshoot technical issues promptly to avoid disruptions.
  • Maintain AV equipment inventory and schedule regular maintenance.

Team Leadership

  • Hire, train, and schedule operations and banquet staff.
  • Conduct performance evaluations and provide coaching.
  • Foster a positive and professional work environment.

Client Relations

  • Serve as the main point of contact during events.
  • Address client concerns promptly and professionally.
  • Ensure client satisfaction and collect post-event feedback.

Financial Oversight

  • Manage event budgets and control operational costs.
  • Track inventory and order supplies as needed.
  • Analyze financial performance and implement cost-saving strategies.
Requirements:
  • Degree in Hospitality Management or related field.
  • Minimum 5 years of experience in event or convention centre operations management.
  • Strong leadership, communication, and organizational skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Proficiency in event management software and Microsoft Office Suite

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