Action Centre Coordinator

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time 2,000 - 24,000 per year

Job Responsibilities: Centralized Call Management

Answering Calls

  • Answer incoming calls promptly and professionally, using a polite and welcoming tone to make a positive first impression.

Standard Greeting

  • Begin each call with a standard greeting, such as, "Good [morning/afternoon/evening], this is [Your Name] Action Centre. How may I assist you today?"

Active Listening

  • Listen attentively to understand the caller's needs, using active listening skills and asking clarifying questions when necessary.

Routing and Assistance

  • Efficiently address the caller's needs or route the call to the appropriate department if required, ensuring a smooth and supportive handover.

Emergency Call Handline

  • Respond immediately to emergency calls, following emergency protocols with composure, accuracy, and empathy.

  • Record essential information swiftly, and coordinate with emergency response or operations teams to ensure a rapid response.

Work Order Management

  • Generate, track, and close work orders within specified timelines, ensuring all steps are documented and that deadlines are met.

  • Provide updates to the caller or relevant departments on work order status as necessary.

Follow-up and Resolution

  • Track open issues and proactively follow up with departments to ensure resolution.

  • Communicate status updates to the original caller, keeping them informed until the issue is fully resolved.

Interdepartmental Liaison

  • Collaborate with Engineering, Housekeeping, Safe & Security, Fit Out, Carpark ,Concierge and other relevant departments to relay information accurately and facilitate timely resolutions.

Documentation and Reporting

  • Keep detailed and accurate records of all calls, work orders, and resolutions, ensuring that information is accessible for audits and reviews.

Deadline Adherence

  • Complete tasks, follow-ups,"and work order closures within specified timeframes to maintain service efficiency and reliability.

Qualifications : Min SPM qualification is preferred.

Experience: Fresh school leaver or a minimum of one year of experience in customer service.

Required Skills: Strong communication, problem-solving, multitasking, and able to work as team

Technical knowledge: Basic computer skills

Communication Skills: Effective verbal and written communication, active listening, and empathy.

Adaptability: Ability to adjust to changing situations and diverse customer needs.

Job Type: Full-time

Pay: From RM2,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Professional development

Work Location: In person

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