Team Leader

2 weeks ago

Seri Kembangan, Selangor, Malaysia GCH Retail (Malaysia) Sdn Bhd Full time 28,800 - 43,200 per year

Job Summary:

The Team Leader – Grocery Department is responsible for supervising daily operations of the grocery section, ensuring that merchandise is well-stocked, properly displayed, and maintained to the highest standards. The role involves managing a team of sales associates, achieving sales and margin targets, maintaining inventory accuracy, and delivering outstanding customer service in alignment with company standards.

Key Responsibilities:1. Operations Management

  • Oversee daily operations of the grocery department, including replenishment, merchandising, and housekeeping.
  • Ensure planograms, promotional displays, and product placements are implemented accurately and on time.
  • Monitor expiry dates, stock rotation, and product freshness to ensure quality and compliance with safety standards.
  • Maintain cleanliness and organization of shelves, aisles, and storage areas.

2. Team Leadership & Development

  • Supervise, train, and motivate grocery associates to meet performance and productivity goals.
  • Prepare daily work schedules and assign tasks to team members.
  • Conduct performance reviews, provide coaching, and identify training needs.
  • Foster a positive team environment with strong focus on customer service and teamwork.

3. Inventory & Stock Control

  • Monitor stock levels and coordinate with the warehouse and procurement teams for replenishment.
  • Conduct regular stock counts and investigate variances.
  • Minimize shrinkage, wastage, and stock losses through effective control measures.
  • Ensure accurate pricing and proper labeling of all items.

4. Sales & Customer Service

  • Support the department in achieving sales, profit, and margin targets.
  • Analyze sales trends and identify opportunities to improve category performance.
  • Handle customer inquiries, complaints, and feedback professionally.
  • Promote cross-selling and upselling within the department.

5. Compliance & Safety

  • Ensure adherence to company policies, health and safety standards, and hygiene regulations.
  • Ensure compliance with all local food safety and quality control laws.

Qualifications & Experience:

  • Bachelor's degree or diploma in Business Administration, Retail Management, or related field preferred.
  • Minimum 3-4 years of experience in a retail grocery or supermarket environment, with at least 1–2 years in a supervisory or team leader role.
  • Strong knowledge of grocery products, merchandising standards, and retail operations.
  • Excellent communication, leadership, and problem-solving skills.
  • Proficient in POS systems and inventory management software.
  • Ability to work flexible hours, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: RM3, RM3,400.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Seri Kembangan: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Current & Expected Salary?
  • Notice Period?

Experience:

  • Retail management: 2 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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