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Senior Operations Executive, ePension
2 weeks ago
Key Responsibilities:
Operational Framework & Platform Management
Assist in establishing the infrastructure for pension administration.
- Design, implement, and manage the operational framework for the ePension digital platform.
- Oversee daily operations, ensuring workflow processes are efficient and effective.
Process Management & Compliance
Ensure all operational activities are aligned with relevant regulations, guidelines, internal SOPs, and SLAs.
- Understand and follow the entire transaction cycle, including Registration, Enrollment, Data Modification, Contribution, Payment, Termination, Transfer, Investment, Claim, Document Management, and Inquiries.
- Regularly verify submitted documents for completeness and compliance with applicable standards.
- Collaborate with both external and internal project owners and stakeholders to guarantee the delivery of high-quality results.
Data Accuracy & Issue Resolution
Accurately input transaction applications and ensure data entered into the system is complete and correct.
- Investigate and resolve discrepancies, issues, or failed transactions in collaboration with relevant teams.
- Participate in User Acceptance Testing (UAT) to validate system functionality, identify defects, and ensure proper follow-up.
Team Leadership & Coaching
Provide guidance and coaching to team members, especially on technical skills, to maintain high service quality.
- Regularly update the team on performance goals, achievements, and individual contributions.
- Able to propose and use a structured approaches to solve complex problems efficiently, share reusable best practices across teams.
Performance Monitoring
Monitor and track process productivity to ensure SLAs are consistently met.
- Ensure the team consistently delivers high-quality service by maintaining adherence to established SLAs.
Requirements:
- At least 3 years of experience in operations is required.
- Ability to multitask, manage time efficiently, work under pressure, and meet strict deadlines while maintaining attention to detail in a fast-paced environment.
- Strong analytical, interpersonal, and communication skills.
- Strong attention to detail and accuracy in data entry and document verification.
- Excellent organizational and time management skills.
- Willingness to adapt and learn in dynamic and transitional environment.
- Process diploma or degree in Finance, Banking, Investment, Mathematics, Statistics, IT, or any related field.
- Excellent command of spoken and written English and Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking internal or external parties.
- Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
- 5.5-day work week: Monday to Friday (full day) and Saturdays (half day).
- 100% work in office. Able to work on shift arrangement.
Perks and Benefits:
• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.
These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.
