Attractions Assistant

2 weeks ago

Nusajaya, Johor, Malaysia LEGOLAND PARKS Full time 30,000 - 60,000 per year

The role as Attractions Assistant it responsible for supervising, monitoring and attending to park rides, including boarding and securing passengers, starting rides, and ensuring passengers exit safely. You will exude an infectious passion for delivering world-class memorable experiences.

Scope and Responsibilities:

  • To acquire park knowledge in order to be able to assist with any guest problems.
  • Operates rides at the maximum capacity while making sure to do it in the safest way possible.
  • Records attraction hourly counts and hourly wait times.
  • Oversees and pays special attention to all children, not only in a service but also safety point of view. Assists and informs guests on a voluntary or involuntary basis of general-park knowledge throughout the day.
  • Follows departmental safety and ride procedures at all times.
  • Helps guests while entering and exiting on/off rides/attractions while assuring guest safety at all times.
  • Handle guests' enquiries
  • Patrols park and sweeps main pathways, landscape areas and queue lines.
  • Empties and cleans park trash bins before becoming full or over-flowing.
  • Cleans and tidies guest restrooms throughout the Park as well as keeping them stocked with supplies.
  • Follows departmental, safety and chemical-handling procedures at all times.
  • Reports any problems, faults, or safety issues to the supervisory team. Is trained in handling hygienic waste using chemicals and equipment provided.
  • Performs related work as deemed necessary or required.

Background and Experience:

  • A minimum of 2 years of Theme Park or related customer service experience is preferred.
  • Experience in interaction/communicating with large groups of guests presenting ride safety spiels.
  • Knowledgeable in handling cleaning materials & equipment.

Education:

Minimum Diploma/Degree in Tourism Management, Park & Amenity Management, Business Admin or equivalent in related discipline.

Job Types: Full-time, New-Grad

Work Location: In person

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