Customer Quality Engineer

1 day ago

Batu Kawan, Penang, Malaysia VAT Manufacturing Malaysia Sdn Bhd Full time

We are looking for Engineer who is highly motivated and further develop their quality management and problem solving skill. In this position, you will work closely with cross-functional team to support job role needs such as managing product quality plan and customer complains. The ideal candidate should demonstrate the following behavioral skills :

  • Adopt and cultivates VAT Passions: Intergrity, Teamwork, Customer Centricity and Innovation
  • Engages the team with the end in mind of making VAT a Great Place To Work
  • Drive and work with VAT internal stake holders to achieve or surpass the key performance indicators
  • Develop Quality Improvement Strategies and Targets that support well the company goals.
  • Cultivates Preventive Mindset and Risk-Based Thinking approach.
  • Driving the team in meeting customer and product quality expectations and requirement including Scorecard Improvements and Escalation Management.

Your responsibilities include, but not limited to:

  • Identifies and analyses issues, defects and other problems, particularly when problems recur in multiple products, recommends and facilitates solutions to prevent recurrences of these issues.
  • Interfacing with customer on quality related topics
  • Be the Customer Representative ensuring full compliance to Copy Exact requirements
  • Driving Product and Quality performance improvement
  • Leading customer audits and customer quality performance reporting
  • Maintaining high standard of 8D reports.
  • Ensures out of control situations are managed effectively through a well-defined Out of Control Action Plans (OCAP), e.g. timely and effective containment actions.
  • High code-of conduct, professional and reliable towards customer satisfaction creation.

Minimum Qualification:

  • BSc (Physics/Mathematics) or BE (EE/ME) with 5 years of experience in Semiconductor environment.
  • Certified ISO 9001 Internal Auditor
  • Semiconductor /Wafer manufacturing environment, not limited to VAT's Global and Key Accounts customers.
  • Vacuum Valve Product and Process Knowledge / Wafer Fab front-end processes
  • Additional language skill other than native languages (e.g Mandarin/Japanese)

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