Audio Video Support Onsite Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Axiom Technologies Full time 60,000 - 80,000 per year

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are seeking a dedicated and skilled Audio Video Support Onsite Engineer to join our team and serve as an extension of the Customer's Video Network Operations Center (VNOC). The successful candidate will perform a range of technical, operational, and customer service tasks to ensure seamless AV/VC system operations and support during events and daily activities.

Key Responsibilities:

  • Ticket Management: Create, update, and close tickets in the ITSM system, ensuring timely incident logging and resolution.
  • Incident & Troubleshooting: Perform initial triage of low to medium severity issues, troubleshoot AV/VC equipment, and escalate high-severity incidents to the remote VNOC.
  • Change & Release Management: Own and implement configuration changes, firmware upgrades, and software updates on AV/VC equipment, providing onsite support.
  • Problem & Vulnerability Management: Support problem resolution by providing logs, facilitating tests, and assisting with patching and vulnerability mitigation.
  • Equipment Setup & Configuration: Set up and configure AV/VC equipment for meetings, presentations, and events; ensure proper connections and functionality.
  • Technical Support & Maintenance: Address technical issues promptly, perform routine maintenance, cleaning, and preventive inspections, including VIP/VVIP room checks.
  • User Support & Training: Assist end-users with equipment operation, conduct basic troubleshooting, and provide user guidance.
  • Documentation & Inventory: Maintain accurate records of configurations, service logs, and equipment inventory; perform biannual physical inventory checks.
  • Quality Assurance: Test and verify AV/VC system functionality, ensuring adherence to quality standards before and after event use.
  • Collaboration & Communication: Work closely with IT and AV teams, vendors, and OEMs to resolve issues and coordinate activities.
  • Security & Safety: Follow all security protocols, handle equipment safely, and adhere to safety guidelines during installations and maintenance.
  • Vendor Liaison & RMA Support: Coordinate with vendors for technical support, hardware repairs, and equipment replacements under contracts.
  • Event Support: Provide onsite technical assistance during events, ensuring smooth operation and addressing any technical issues that arise.
  • Service & Shift Flexibility: Support operational hours from 9 AM to 6 PM or as per customer requirements, with flexibility to work shifts up to 8 hours to meet business needs.

Qualifications

  • Proven experience in AV/VC support, onsite troubleshooting, and equipment setup.
  • Strong understanding of AV/VC hardware, software, and networking.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work shifts and adapt to changing schedules.
  • Knowledge of ITSM tools and incident management processes is preferred.
  • Relevant certifications (e.g., Crestron, Extron, AVIXA) are a plus.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

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