MS Implementation Consultant

Role Objective

As a member of the Asia Pacific Implementation Team, your role is to work on the ADP GlobalView product (based on SAP) by preparing test cases, as per template, test execution, issue handling & documentation tasks for the local scope (payroll, personal administration, time management). Performing these tasks as per the Project Schedule timeline and according to ADP GlobalView methodology.

Responsibilities

Work with Project Manager & Project team in taking accountability for:

1. Understand client Blueprint, business rules & requirements, as delivered by Lead Consultant.
2. Interpret client Blueprint and build User Acceptance Test Catalogue.
3. Ensure UAT/Parallel testing in line with Client Blueprint.
4. Check/validate all UAT payroll reports / reconciliations, prior to releasing to client.
5. Work in conjunction with Lead Consultant on Issue log resolution, during implementation.
6. Liaise directly with Client on implementation Testing.
7. Participate in weekly calls, as deemed by Project Manager.
8. Ensure timelines are being met according to client/county implementation Project Schedule, up to go live.
9. Produce all necessary handover documentation. Prepare all necessary checklists / clientise sign off worksheets, in readiness for go live.
10. Store all client documentation on shared drive / Project Place, as deemed.
11. Keep all relevant documentation on implementation project up to date, including Reconciliation spreadsheets, How to manuals, Test tools.
12. Be present and actively involved from Client Blue Print signoff through UAT/ load completion, parallels, up to and including the 1st live pay runs.
13. Ensure timely handover of Client payroll & documentation to Client Service, following ADP handover methodology.
14. Participate in process review and implementation of recommendations.
15. Continually review implementation processes and make recommendations.
16. Understand and monitor implementation of any upgrades and patches and the testing of these, prior to them being loaded into the live environment.
17. Ensure Client's compliance to relevant country taxation and other statutory legislation.
18. Understand country legislative updates. When needed, document changes in the Consolidated Country Scenario template. Give knowledge transfer to MS Implementation team associates.
19. Assist Project Services (
    post live implementations
    ) during periods where no new implementations are being delivered.

Management Skills

1. As this role will encompass multi client/country combinations – the ability to work flexible hours is essential including weekend work, at times.
2. High degree of commitment and ability to deliver outstanding customer service.
3. High Level of organizational skills - Ability to perform multiple tasks and to set and monitor Priorities.
4. Decisiveness and Action orientation

Technical Skills

1. Ability and knowledge in running SAP Payroll within the ADP ASP template model.
2. Ability to use tools such as Microsoft Excel, Word, PowerPoint, to effectively update and maintain documentation/ training / Presentations.

Process Skills

1. Pay Office administration (recent experience of at least 5 years in payroll or related roles). – Able to implement continual improvement process
2. Manage payroll in the ADP-MPS environment for various Asia Pacific countries

Communication Skills

1. Excellent people and communication skills, including mentoring for professional development. Good English language skills (oral & written)

Customer Skills

1. High degree of commitment and ability to communicate effectively with the client to deliver outstanding customer service.

KPI'S

• Ensure all project resources are appropriately trained and able to perform pay runs in line with implementation limitations and client expectation.
• Ensure all UAT and parallel payrolls are reconciled and documented prior to sending to the client.
• Monitor Configuration and Blueprint changes to understand the impact on UAT and parallel processes.
• Check/test patches and upgrades in a test environment prior to them being loaded into production.
• Ensure all implementation documentation is maintained on a common drive such as UAT results, Parallel results, Blueprint, Payroll Procedures, Schedules and any other relevant notes.