Implementation Consultant

JOB PURPOSE

We're looking for an Implementation Specialist to help customers design, build, and implement solutions on Work OS. You'll work directly with clients to translate business needs into tailored workflows, integrations, and automations, while also partnering with Sales to support demos, solution design, and successful deal handovers. Ideal candidates have 3+ years in SaaS implementation/consulting, strong knowledge of APIs and integrations, and excellent client-facing and project management skills.

ROLES AND RESPONSIBILITIES

About the Role:

We are looking for a talented Implementation Consultant to join our team. You will be responsible for providing expert consultation to customers to implement solutions that meet business needs using Work OS. This role involves being a trusted advisor, eliciting and analyzing client requirements, and managing and delivering complex implementations. You'll act as the technical and operational bridge between various stakeholders including Sales, Partners, and Customer Success.

As an implementation consultant, you'll analyze business processes, recommend optimizations, and implement tailored solutions, API integrations, and reporting programs. You'll help customers achieve their goals by leveraging your expertise to push the limits of 's features and developer tools. Your consultative approach will drive the onboarding process, solve technical challenges, and establish frameworks for long-term customer success.

Key Responsibilities:

● Consult with customers to thoroughly understand their business processes, challenges, and goals before architecting tailored solutions using the Work OS.

● Work closely with Account Managers to support and complement the sales process towards a successful deal, implementation of project and demos.

● Provide strategic consultation during pre-sales efforts, offering technical expertise, building proof-of-concepts, and advising on implementation approaches.

● Develop and manage comprehensive implementation plans for onboarding solutions, complex API integrations, data migrations, custom scripting, and user management Recommend and design advanced solutions leveraging 's APIs, apps framework, integration platforms (e.g., Zapier, Workato, Integromat) and other low-code/no-code tools to extend capabilities

● Act as a project manager for small to medium-sized projects, ensuring timelines, customer goals, and deliverables are met.

● Advocate for customers, providing feedback to product teams to enhance functionality.

● Conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platorm.

● Provide specialized consultation to enterprise customers to define and implement solutions that address their unique business needs and challenges.

● Establish trusted advisory relationships with clients throughout the consultative implementation process.

Job Requirements

● 3+ years of experience in B2B SaaS as a technical customer success / implementation manager / professional services consultant / technical project manager, preferably with experience in complex product implementation.

● Expertise in conducting effective discovery, proposing solution architectures, and delivering technical solutions for enterprise customers, ideally within the onboarding and implementation of software platforms.

● Strong knowledge of APIs (RESTful, GraphQL) and experience with integration platforms like Unito, Zapier, Integromat, or Workato.

● Ability to code in Java/ Python, familiarity with React would be advantageous

● Strong project management skills with a track record of delivering projects on time and managing multiple stakeholders. Excellent ability to explain complex technical concepts to non-technical stakeholders.

● Experience with SSO/SAML/AD identity authentication protocols.

● Superb verbal and written communication skills, with strong customer-facing abilities.

● Empathy, a positive attitude, and high energy are essential traits for success in this role.

● A Bachelor's degree in a technical field (Computer Science,Engineering, or related) is preferred but not mandatory.

If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp:

Kindly note that only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Pay: RM4, RM6,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• date of birth, current location, current salary, reason of leaving, expected salary, notice period, possess own vehicle (Y/N)

Education:

• Bachelor's (Preferred)

Experience:

• Implementation Consultant : 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person