Implementation Consultant

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Career Horizons Sdn Bhd Full time 36,000 - 72,000 per year

About the Role

We are seeking a talented Implementation Specialist to help customers design, build, and implement solutions on Work OS. You'll work directly with clients to translate business needs into tailored workflows, integrations, and automations — while partnering with the Sales team to support demos, solution design, and successful project handovers.

The ideal candidate has 3+ years of experience in SaaS implementation or consulting, a strong understanding of APIs and integrations, and excellent client-facing and project management skills.

Roles and Responsibilities:

As an Implementation Consultant, you will provide expert consultation to customers in implementing solutions that align with their business needs using Work OS.

You will act as a trusted advisor, gathering and analyzing requirements, managing complex implementations, and serving as the technical and operational bridge between key stakeholders — including Sales, Partners, and Customer Success.

Your responsibilities include:

  • Consult with customers to understand their business processes, challenges, and goals, then design tailored solutions using Work OS.
  • Collaborate with Account Managers to support the sales process, demos, and project implementation for a smooth customer experience.
  • Provide strategic consultation during pre-sales efforts, offering technical expertise, building proof-of-concepts, and advising on implementation approaches.
  • Develop and manage comprehensive implementation plans covering solution onboarding, API integrations, data migrations, custom scripting, and user management.
  • Recommend and design advanced solutions leveraging APIs, app frameworks, and integration platforms (e.g., Zapier, Workato, Integromat), as well as other low-code/no-code tools.
  • Act as a project manager for small to medium-sized projects, ensuring timelines, deliverables, and customer goals are achieved.
  • Advocate for customers by providing feedback to product teams to enhance platform functionality.
  • Conduct end-user training sessions, workshops, and webinars to drive adoption and empower users.
  • Provide specialized consultation for enterprise customers to define and implement solutions tailored to their unique needs.
  • Build and maintain trusted advisory relationships with clients throughout the implementation journey.

Job Types: Full-time, Permanent

Pay: RM3, RM6,000.00 per month

Work Location: In person

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