R- Customer Success Implementation Specialist

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

Key Responsibilities:

● Consult with customers to thoroughly understand their business processes, challenges, and goals before architecting tailored solutions using the Work OS.

● Work closely with Account Managers to support and complement the sales process towards a successful deal, implementation of project and demos.

● Provide strategic consultation during pre-sales efforts, offering technical expertise, building proof-of-concepts, and advising on implementation approaches.

● Develop and manage comprehensive implementation plans for onboarding solutions,

complex API integrations, data migrations, custom scripting, and user management

Recommend and design advanced solutions leveraging 's APIs, apps framework,integration platforms (e.g., Zapier, Workato, Integromat) and other low-code/no-code tools to extend capabilities

● Act as a project manager for small to medium-sized projects, ensuring timelines, customer goals, and deliverables are met.

● Advocate for customers, providing feedback to product teams to enhance functionality.

● Conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platorm.

● Provide specialized consultation to enterprise customers to define and implement solutions that address their unique business needs and challenges.

● Establish trusted advisory relationships with clients throughout the consultative

implementation process.

Job Requirements

● 3+ years of experience in B2B SaaS as a technical customer success /

implementation manager / professional services consultant / technical project manager,

preferably with experience in complex product implementation.

● Expertise in conducting effective discovery, proposing solution architectures, and

delivering technical solutions for enterprise customers, ideally within the onboarding and

implementation of software platforms.

● Strong knowledge of APIs (RESTful, GraphQL) and experience with integration

platforms like Unito, Zapier, Integromat, or Workato.

● Ability to code in Java/ Python, familiarity with React would be advantageous

● Strong project management skills with a track record of delivering projects on time

and managing multiple stakeholders. Excellent ability to explain complex technical concepts to non-technical

stakeholders.

● Experience with SSO/SAML/AD identity authentication protocols.

● Superb verbal and written communication skills, with strong customer-facing

abilities.

● Empathy, a positive attitude, and high energy are essential traits for success in this

role

If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp:

Email:

Kindly note that only shortlisted candidates will be notified.

Agensi Pekerjaan The Supreme HR Advisory Sdn BhdJTK Number: JTKSM 1252

Job Type: Full-time

Pay: RM6, RM7,000.00 per month

Application Question(s):

  • Do you have experience in B2B SaaS?
  • Are you able to code in Java/ Python/React?
  • Do you have experience with SSO/SAML/AD identity authentication protocols?
  • Do you have knowledge of APIs (RESTful, GraphQL)?
  • xperience with integration

Do you experience with platforms like Unito, Zapier, Integromat, or Workato?

Education:

  • Bachelor's (Preferred)

Experience:

  • Mandarin: 1 year (Preferred)

Work Location: In person

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