Customer Success Specialist

5 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia NodeVerse Sdn. Bhd. Full time 40,000 - 80,000 per year

At NodeVerse, we integrate cutting-edge technology with innovative ideas, specializing in POS, ERP, and social media platforms. In doing so, we enhance business operations and transition them to a new ecosystem beyond what you could have ever imagined.

We're looking for a dynamic and customer-driven Customer Success Specialist who's passionate about helping businesses grow with our POS solutions. In this role, you'll be the trusted partner for our customers — from the very first conversation to successful onboarding and long-term satisfaction. You'll play a key role in acquiring new users, guiding them through setup and training, and ensuring they get maximum value from our system. If you enjoy building relationships, solving problems, and driving results, this is the perfect opportunity to grow your career in both sales and customer success.


Key Responsibilities
1. Sales & Customer Acquisition
  • Identify and reach out to potential customers through calls, visits, and online channels.
  • Conduct product demos and presentations to showcase system features and benefits.
  • Prepare and follow up on quotations, proposals, and agreements.
  • Achieve monthly/quarterly sales targets.
  • Collaborate with marketing to generate leads and campaigns.

2. Customer Onboarding & Training

  • Conduct onboarding sessions (online or on-site).
  • Train customers on POS system usage and configuration.
  • Assist in system setup (software & hardware).
  • Guide customers on best practices for daily operations.

3. Customer Support & Retention

  • Respond to customer inquiries and troubleshoot basic issues.
  • Coordinate with the technical team for escalations.
  • Follow up post-onboarding to ensure satisfaction and continued usage.
  • Identify upsell or cross-sell opportunities within existing accounts.


Requirements
  • Fresh graduates are encouraged to apply; experience in POS, retail tech, or customer support is an advantage.
  • Good communication skills in English, Bahasa Malaysia and Mandarin.
  • Good understanding on IT/Software/Hardware.
  • Customer-oriented, patient, and able to explain systems clearly.
  • Able to travel to customer sites when required (allowance provided).
  • Positive attitude, problem-solving mindset, and willingness to learn.

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