Customer Success Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time 40,000 - 60,000 per year

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

Job Requirements:

Fluent in English and Mandarin languages, with excellent written and verbal communication skills

Education level : SPM and above

Able to work in 24*7 Shift rotational basis

Proven ability to promote and build extraordinary customer rapport

Experience in a bank or financial institution customer service environment will have added advantage

Willingness to learn and improve

Fresh Graduates are encourage to apply.

Responsibilities and Accountabilities

Educate customers on self-service options and automated banking channels.

Conduct call backs for transaction confirmations and reach out for supporting documents as needed.

Clarify customer needs, evaluate problems, and provide solutions.

Perform specified KYC tasks when required.



  • Kuala Lumpur, Kuala Lumpur, Malaysia OSL Full time 30,000 - 60,000 per year

    Customer Success Specialist - Crypto / KLWe are seeking motivated and customer-focused Customer Success Specialists to join our team inKuala Lumpur, Malaysia. As part of OSL, you will play a vital role in delivering exceptional service to our growing customer base. This position offers an exciting opportunity to work in a dynamic and fast-paced environment,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ChatDaddy Full time 48,000 - 72,000 per year

    About ChatDaddyAt ChatDaddy, we believe meaningful relationships are the heart of every successful business. As a fast-growing SaaS company, we help businesses across Asia connect with customers and streamline their operations using WhatsApp automation tools.But we're more than just a tech platform — we're a team that values empathy, collaboration, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time 20,000 - 40,000 per year

    About the CompanyThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client's website shopping channel. The CSS lives the values of our client...


  • Kuala Lumpur, Kuala Lumpur, Malaysia nahc Full time 60,000 - 120,000 per year

    Our client is an emerging leader in AI platform space, offering an enterprise-grade platform designed to connect human decision-making with intelligent automation. Their system brings together communication channels such as chat, email, web, CRM, and in-store touchpoints, enabling organisations to scale AI adoption with trust, context, and strong...

  • Customer Success

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia WIZ Full time 80,000 - 120,000 per year

    About usWIZ.AIprovides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency.WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LiveWell Full time 60,000 - 80,000 per year

    Specialist in International insurance We are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur, Malaysia.We are part of International programs of Zurich and we are helping our clients to manage their risk globally. The team is responsible for management of insurance partners around 20 countries in Asia Pacific...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time 120,000 - 200,000 per year

    We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.What does Access offer you?We offer a blended approach to office working,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Full time 60,000 - 80,000 per year

    Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive...


  • Kuala Lumpur, Kuala Lumpur, Malaysia 沪上阿姨(上海)实业股份有限公司 Full time 14,400 - 72,000 per year

    职位描述Develop and execute franchise recruitment strategies to meet business expansion targets.Identify and engage potential franchisees through market research, networking, and leveraging existing resources.职位要求Minimum 2 years in franchise recruitment, business development, or sales roles within the F&B (food & beverage), retail, or chain...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sangfor Technologies Malaysia Full time 900,000 - 1,200,000 per year

    The Customer Success Manager is the primary point of contact for customers, ensuring their satisfaction with the Athena MDR service. The role requires building strong relationships with customers, understanding their unique needs, and providing exceptional support to drive customer satisfaction and retention.Responsibilities:Customer Relationship Management:...