Customer Success Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia OSL Full time 30,000 - 60,000 per year

Customer Success Specialist - Crypto / KL

We are seeking motivated and customer-focused Customer Success Specialists to join our team in
Kuala Lumpur, Malaysia
. As part of OSL, you will play a vital role in delivering exceptional service to our growing customer base. This position offers an exciting opportunity to work in a dynamic and fast-paced environment, supporting OSL's commitment to excellence in the digital asset space.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries through various channels, including live chat and email, while providing a strong customer service experience in a high-volume environment.
  • Handle high volumes of inquiries quickly, maintaining accuracy and efficiency in response times.
  • Escalate complex issues to senior team members or other departments as needed.
  • Utilize CRM tools to manage, track, and resolve customer interactions efficiently.
  • Contribute to continuous improvements in customer service processes.

Key Requirements:

  • Experience:
    2 years in customer-facing roles
    , preferably in financial services; crypto experience is highly preferred.
  • Languages: Professional-level
    English and Chinese (Mandarin)
    communication skills, both written and verbal, to effectively communicate with our target global customers.
  • Knowledge of crypto exchange and futures products.
  • Skills: Proficiency in CRM tools and excellent communication skills.
  • Attributes: Strong problem-solving skills, attention to detail, and the ability to thrive in a fast-paced environment.

Working Conditions:

  • Shift Work:
    This position requires working in shifts to ensure 24/7 operational support and availability of digital asset platforms.
  • Hybrid Work:
    This role is hybrid, providing flexibility while ensuring you can effectively support our digital asset platforms from a location that suits you.

About OSL

OSL is the first HK-based and SFC-licensed Virtual Asset Trading Platform. Offering over-the-counter (voice and electronic) digital assets execution, an agency exchange platform, customer segregated assets and the world's best insured custody solution of digital assets. As the first SFC-licensed, HK-listed (863 HK) and 'Big-four'-audited digital asset and fintech company, OSL is one of the largest digital asset platforms, providing principal brokerage, custody, exchange and SaaS services to institutional clients and professional investors.

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