Customer Success Specialist
4 days ago
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
Qualifications
Job Requirements:
- Fluent in
English and Mandarin
languages, with excellent written and verbal communication skills - Education level :
SPM and above - Able to work in 24*7 Shift rotational basis
- Proven ability to promote and build extraordinary customer rapport
- Experience in a bank or financial institution customer service environment will have added advantage
- Willingness to learn and improve
- Fresh Graduates are encourage to apply.
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Educate customers on self-service options and automated banking channels.
- Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
- Clarify customer needs, evaluate problems, and provide solutions.
- Perform specified KYC tasks when required.
Pay range and compensation package
Salary: Up to RM4,000
-
Customer Success Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia OSL Full time 30,000 - 60,000 per yearCustomer Success Specialist - Crypto / KLWe are seeking motivated and customer-focused Customer Success Specialists to join our team inKuala Lumpur, Malaysia. As part of OSL, you will play a vital role in delivering exceptional service to our growing customer base. This position offers an exciting opportunity to work in a dynamic and fast-paced environment,...
-
Customer Success Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TP Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.QualificationsJob Requirements:Fluent in English and Mandarin languages, with excellent written and verbal communication skillsEducation level :...
-
Customer Success Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia NodeVerse Sdn. Bhd. Full time 40,000 - 80,000 per yearAt NodeVerse, we integrate cutting-edge technology with innovative ideas, specializing in POS, ERP, and social media platforms. In doing so, we enhance business operations and transition them to a new ecosystem beyond what you could have ever imagined.We're looking for a dynamic and customer-driven Customer Success Specialist who's passionate about helping...
-
Customer Success Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ibroad Solutions Full timeJob Title: Client Success SpecialistLocation: Kuala Lumpur, MY (onsite)An exciting opportunity for Business Development Specialist has arisen within our growing company. We are an IT services company with year-on-year growth and now looking to expand our team.As a Business Development Manager, you will be 100% client-focused and you will play an important...
-
Customer Success Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nexacore Full timeNexacore is a leading Insurtech Third Party Administrator in APAC, specialising in comprehensive device protection, warranty, and extended warranty claims solutions. We work with insurers, retailers, and OEMs across the region to deliver innovative and flexible solutions that enhance customer satisfaction and program efficiency.We are looking for...
-
Customer Success Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time 20,000 - 40,000 per yearAbout the CompanyThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client's website shopping channel. The CSS lives the values of our client...
-
Client Success Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time 48,000 - 60,000 per yearWe're Hiring Client Success SpecialistOur client is a rapidly expanding digital solutions company supporting businesses across various industries. They are seeking a Client Success Specialist who will serve as the primary touchpoint for customer inquiries to strengthen their client success function. If you're passionate about building meaningful customer...
-
Customer Success
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bytewave Sdn Bhd Full timeWe are a growing health technology SaaS company providing innovative Clinic Management System (CMS) solutions to healthcare providers in Malaysia. Join our dynamic team and help clinics transform their operationsThe RoleWe're looking for a Customer Success & Sales Specialist who will be the bridge between our product and our clinic clients. You'll help...
-
Customer Success Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Moduleight technologies sdn bhd Full timeCustomer Service & Relationship ManagementAct as the first point of contact for customer inquiries through phone, email, or social platforms.Provide professional and timely responses to customers, ensuring a positive service experience.Build and maintain strong relationships with existing and potential clients.Handle after-sales support, complaints, and...
-
Customer Success Executive
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Talent Search Indonesia Full timeWe're looking for a dedicated and proactive Client Success & Support Specialist to join our team in Kuala Lumpur. In this role, you'll split your time between client success operations and customer support, helping clients achieve great results while ensuring users receive quick, friendly, and accurate assistance.Main Responsibilities :Maintain and Client...