Customer Success Specialist

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Moduleight technologies sdn bhd Full time

Customer Service & Relationship Management

  • Act as the first point of contact for customer inquiries through phone, email, or social platforms.
  • Provide professional and timely responses to customers, ensuring a positive service experience.
  • Build and maintain strong relationships with existing and potential clients.
  • Handle after-sales support, complaints, and service recovery when needed.

Customer Success Support

  • Guide customers through onboarding and product adoption to ensure smooth usage of Mesinkira solutions.
  • Identify customer needs and collaborate with internal teams (Tech, Sales, Operations) to provide effective solutions.
  • Monitor customer satisfaction levels and proactively address potential challenges.
  • Prepare summaries, feedback reports, and customer insights to support continuous improvement.

Operational & Administrative Support

  • Maintain accurate customer records and update CRM systems accordingly.
  • Assist with documentation, follow-up tasks, and coordination with internal departments.
  • Participate in training sessions and initiatives to enhance overall customer experience.

Sales & Revenue Support

  • Promote and sell company products and services to achieve monthly sales targets.
  • Conduct product demonstrations and presentations to clients (online and offline).
  • Assist in follow-ups with leads, quotations, and closing sales.
  • Prepare daily and weekly sales reports for management review.

Requirements

  • Diploma or Degree in Business, Communications, Marketing, or related field.
  • Minimum 1–2 years of experience in customer service, customer success, or related roles (fresh graduates encouraged to apply).
  • Excellent communication skills in English and Bahasa Malaysia (additional languages are an advantage).
  • Strong problem-solving abilities and a customer-first mindset.
  • Ability to multitask, work independently, and manage time effectively.
  • Experience with CRM systems is a plus.

Job Types: Full-time, Permanent

Pay: RM4, RM4,600.00 per month

Benefits:

  • Health insurance
  • Meal provided
  • Opportunities for promotion

Work Location: In person

  • Customer Success Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OSL Full time 30,000 - 60,000 per year

    Customer Success Specialist - Crypto / KLWe are seeking motivated and customer-focused Customer Success Specialists to join our team inKuala Lumpur, Malaysia. As part of OSL, you will play a vital role in delivering exceptional service to our growing customer base. This position offers an exciting opportunity to work in a dynamic and fast-paced environment,...

  • Customer Success Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.QualificationsJob Requirements:Fluent in English and Mandarin languages, with excellent written and verbal communication skillsEducation level :...

  • Customer Success Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NodeVerse Sdn. Bhd. Full time 40,000 - 80,000 per year

    At NodeVerse, we integrate cutting-edge technology with innovative ideas, specializing in POS, ERP, and social media platforms. In doing so, we enhance business operations and transition them to a new ecosystem beyond what you could have ever imagined.We're looking for a dynamic and customer-driven Customer Success Specialist who's passionate about helping...

  • Customer Success Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.QualificationsJob Requirements:Fluent in English and Mandarin languages, with excellent written and verbal communication skillsEducation level...

  • Customer Success Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ibroad Solutions Full time

    Job Title: Client Success SpecialistLocation: Kuala Lumpur, MY (onsite)An exciting opportunity for Business Development Specialist has arisen within our growing company. We are an IT services company with year-on-year growth and now looking to expand our team.As a Business Development Manager, you will be 100% client-focused and you will play an important...

  • Customer Success Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nexacore Full time

    Nexacore is a leading Insurtech Third Party Administrator in APAC, specialising in comprehensive device protection, warranty, and extended warranty claims solutions. We work with insurers, retailers, and OEMs across the region to deliver innovative and flexible solutions that enhance customer satisfaction and program efficiency.We are looking for...

  • Customer Success Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time 20,000 - 40,000 per year

    About the CompanyThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client's website shopping channel. The CSS lives the values of our client...

  • Client Success Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time 48,000 - 60,000 per year

    We're Hiring Client Success SpecialistOur client is a rapidly expanding digital solutions company supporting businesses across various industries. They are seeking a Client Success Specialist who will serve as the primary touchpoint for customer inquiries to strengthen their client success function. If you're passionate about building meaningful customer...

  • Customer Success

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bytewave Sdn Bhd Full time

    We are a growing health technology SaaS company providing innovative Clinic Management System (CMS) solutions to healthcare providers in Malaysia. Join our dynamic team and help clinics transform their operationsThe RoleWe're looking for a Customer Success & Sales Specialist who will be the bridge between our product and our clinic clients. You'll help...

  • Customer Success Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Search Indonesia Full time

    We're looking for a dedicated and proactive Client Success & Support Specialist to join our team in Kuala Lumpur. In this role, you'll split your time between client success operations and customer support, helping clients achieve great results while ensuring users receive quick, friendly, and accurate assistance.Main Responsibilities :Maintain and Client...