Experience Analyst

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia GrowthOps Asia Full time

Welcome to GO Asia
GrowthOps is a marketing transformation agency, consistently awarded the top Customer Engagement agency in APAC. For over 15 years, we've been helping brands go to market in Asia by integrating strategy, design, technology and AI. Trusted by enterprises and high-growth innovators, we specialise in supporting media, MarTech and creative operations across financial services, telecommunications, transportation, ecommerce, energy and more. GrowthOps is part of The Applied AI Company.

About your new role
As an Experience Analyst aligned to Insights & Strategy, you will be assuming a diverse role delivering Digital Transformation work which cuts across strategy, customer experience, process optimization and change management disciplines.

Key Responsibilities
An Experience Analyst with GO will receive guidance and exposure to any combination of the following:

  • Solve clients business challenges to help achieve their growth objectives
  • Analyze client findings and conduct research to propose strategic initiatives and roadmaps
  • Research typically spans Voice of Customer, Competitor Analysis, Leading Trends and Market Sentiment
  • As such, can include but not limited to planning and executing customer/stakeholder surveys, interviews or focus groups
  • Design and drive implementation of new customer and / or employee experiences
  • Perform stakeholders' analysis and change impact assessment
  • Plan and coordinate training to ensure all users are prepared for change
  • Measure progress and effectiveness of digital transformation activities and business readiness
  • Execute strategy and deliver initiatives utilizing our creative, marketing and technology capabilities as an organization
  • Support leads in strategizing and developing proposals for new business opportunities

What We'd Love To See From You

  • Minimum Bachelor's Degree
  • Prior exposure to professional experience in delivery or strategy supporting transformation projects
  • Excellent English communication skills (written & spoken)
  • Able to think analytically, problem solve and present ideas in a structured manner
  • Proactive and eager to learn
  • Able to travel (APAC) if the project requires
  • Proficiency with Microsoft Office applications (PowerPoint, Word, Excel)

GO Asia is a part of the GrowthOps network – so you'll have opportunities to learn and work on exciting projects with amazing talent from other agencies within our group. We have creative workspaces in Hong Kong, Singapore, Kuala Lumpur and Manila. GrowthOps is committed to providing an accessible and inclusive workplace for all employees.

Must have skills

  • Analytical
  • Critical Thinking
  • Research

Good to have skills

  • Process Improvement
  • Change Management
  • Stakeholder Management

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