Parts Assistant, Body
5 days ago
- To negotiate with insurance adjuster to optimize revenue and reduce accident completion time
- To schedule and coordinate with contractor to maximize productivity and efficiency on timely deliveries
- To advise and follow up with customer to arrange accident vehicle use by customer to return for repair
- Executing quality check process by inspecting repaired vehicles and ensuring the repair is up to standard and to uphold Company image.
- To receive and advise customer on process and procedure of accident claim
- To prepare accident claim estimate
- To liaise with Insurance Adjuster on accident claim
- To submit accident vehicle claims through Merimen system
- To monitor and follow up on parts availability
- To monitor and follow with contractor on accident vehicle process status
- To ensure all required documents and Discharge Voucher is signed before releasing completed car to the customer
- To determine claim parts necessary to change and negotiate with insurance adjuster to maximize claim revenue
- Plan and schedule jobs and coordinate with contractor to minimize delivery lead time
- Follow up and update customer regularly on repair status to enhance customer satisfaction
- Conduct quality check on repaired vehicles and ensuring the repair is up to standard. Tracking quality issues to avoid recurrence.
Education / Professional Qualification
- SPM/STPM/ minimum of 2 years' experience
- Able to use Merimen & GDMS system
- Fluent in English, Bahasa Malaysia ( spoken & written)
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