Customer Service Executive
24 hours ago
Job description
Job Description:
- Prepare and manage shipping documentation, including Bills of Lading, Certificates of Origin, Packing Lists, and Invoices.
- Coordinate customs clearance processes, ensuring full compliance with regulations.
- Handle invoicing and billing with accuracy and timely submission.
- Liaise with freight forwarders, haulers, and shipping lines to ensure timely shipment arrangements.
- Provide excellent customer service by addressing inquiries and resolving documentation-related issues.
- Collaborate with internal teams to support seamless trade and warehouse operations.
Job Requirements:
- Bachelor's degree or above in Business, Logistics, or a related field.
- 1–2 years of experience in customer service or operations within logistics/warehousing (3PL preferred).
- Familiarity with shipping documentation, customs clearance, and invoicing processes.
- Strong written and verbal communication skills in English.
- Detail-oriented, organized, and capable of managing multiple tasks under tight deadlines.
- A proactive team player with strong problem-solving abilities.
Job Types: Full-time, Permanent
Pay: RM3, RM5,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Nusajaya: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- freight forwarding: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Mandarin (Preferred)
Work Location: In person
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