Team Leader, Fixed Income Content Operations

Role Summary

LSEG Fixed Income Data Department is responsible for the collection, analysis, coordinated entry, data quality management and service of the full bond life cycle data operations of fixed income data in Asian Chinese, Japanese and Korean markets. The data are directly reflected in the company's core products Eikon and Workplace, which provide detailed data and services for the fixed income departments of financial institutions.

Purpose of this role is to enable LSEG to service its clients by the operational management of resources, to deliver agreed services to specification, by running the operation efficiently and by being able to absorb and handle change at a rate consistent with overall business needs. You will focus on staff motivation, development and allocation; supervising performance against tight Service Metrics timelines. Effectively handle client expectations is a key requirement. If this sounds exciting to you, apply today

Key  Responsibilities

• Provide leadership to a team of, typically, 15-20 employees (performance management, staff development, succession planning, mentor and communication).

• Recruit, lead and ensure effective training to achieve high professional operational standards.

• Customer Management, liaising closely with Product teams, production teams, development teams, Content Specialists, Business Managers and clients across boundaries.

• Performance management, with the ability to lead teams

• Process design, deployment and execution.

• Empower, support and develop staff to improve and maintain the ability to adapt to the changing requirements of a continuously evolving business environment

• Management of service impacting issues, including client and internal customer concerns.

• Driving improvements in service and quality.

• Drive innovation and automation within the organization to improve efficiency, service and quality.

• Succession planning, building bench strength and staff development.

Required Skills:

• Experience in performance & people management.

• An understanding of financial markets in general.

• Solid understanding on project planning & delivery with experience of working on medium and large projects.

• Ability to work towards and deliver against tight timelines and commitments by optimally prioritizing and delegating constantly changing business priorities.

• Customer management with a record of building balanced working relationships with key customers.

• Ability to collaborate with teams and individuals across boundaries.

• Excellent communication and soft skills.

• Knowledge of Service & Quality as it applies to the content organization and proven record of driving improvements in this area.

• Flexible for working in night shifts

• Prior experience of finding opportunities and implementing automation within data management processes to drive efficiencies and/or improve quality of data.

• The applicant should be in a people management role for minimum of 1.5 or 2 years

LSEG is currently practicing Hybrid work model (3 days in office)

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.