Product Operation Manager

4 days ago

Malaysia Shopline Full time 40,000 - 120,000 per year

Product Operation Manager
SHOPLINE  马来西亚 吉隆坡 (混合办公)

What You'll Be Doing:

  • Responsible for translating & monitoring the quality of the SHOPLINE help center
  • Conduct product training for the internal team and ensure the product knowledge of the internal team is always top notch
  • Monitor and analyze merchant's issues to ensure help center and product training are up-to-date
  • Define processes to support front-line teams in knowing the product and features.
  • Identify internal team training experience, and standardize a syllabus of training that can cater to all region's internal team
  • Partner with cross-functional teams such as Product, Merchant Success, Engineering, and more, to improve product quality and resources that help scale support & operations workflows
  • Conduct analysis, and evaluation report to understand and illustrate internal team sentiments and needs

Who we're looking for:

  • Bachelor's Degree or any equivalent with at least 2-3 years of working experience preferably in the eCommerce or SasS industry.
  • Experience in the tech environment and/ or startup environment will also be considered.
  • Experience resolving and communicating about issues with both technical and non-technical audiences
  • Excellent communication(be able to read, write & speak in English and Mandarin), presentation, and interpersonal skills
  • Experience working with cross-functional teams,Adaptive. Capable of thriving in an ambiguous, and fast-paced environment
  • Self-motivated and consistently willing to exceed own expectations
  • Ability to multitask. You can handle several different tasks at different stages at once and are able to prioritize by importance
  • High attention to detail, with great organization and coordination skills
  • Self-starter and good team player.
  • Positive attitude, patient with people, and willing to learn.
  • Curious and interested in technology and new products.

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