SCCM/Intune Customer Engineer

SCCM/Intune Customer Engineer

Salary budget: Up to RM12K

Work location: Remote (WFH) Malaysia

Company background : MNC IT Services & IT Consulting

Employment type: Full time Permanent

Role Summary

We are looking for a SCCM/Intune Customer Engineer with strong hands-on experience in Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. The role involves providing Tier 2 technical support, troubleshooting, and operational assistance to customers, ensuring reliable endpoint management across on-premises and cloud-based devices.

Key Responsibilities

• Provide Tier 2 support to customers for technical requests related to SCCM and Intune.
• Proactively review customer concerns and recommend improvements for endpoint management, user experience, and compliance.
• Investigate and resolve issues related to:
• SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, client push installation.
• Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, co-management setup.
• Support mobile device management (MDM) requests, including:
• Enrollment and management of iOS, Android, and Windows 10/11 devices.
• Mobile app deployment via Intune (store apps, LOB apps, and web links).
• Troubleshooting enrollment challenges, access configurations, and policy enforcement.
• Assist with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
• Analyze logs and diagnostics (CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently.
• Provide clear, professional technical guidance to customers and internal teams.
• Document support requests, investigation steps, resolutions, and best practices.
• Collaborate with engineering or escalation teams for advanced troubleshooting.

Required Experience & Skills

• 7 years overall IT infrastructure/endpoint management experience.
• Minimum 3 years hands-on experience with SCCM and Intune (deployments, patching, compliance, co-management, troubleshooting).
• Strong knowledge of MDM concepts across iOS, Android, and Windows platforms.
• Proven experience with SCCM–Intune migration workloads.
• Skilled in troubleshooting using logs and diagnostic tools.
• Excellent customer-facing communication, with the ability to explain complex technical concepts in a simple way.
• Strong time management, ownership, and accountability in resolving customer issues.
• Collaborative mindset, adaptable under pressure, with strong presentation and soft skills.

Job Types: Full-time, Permanent

Pay: RM9, RM12,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Do you require Company to provide you a work pass to work in Malaysia?
• What is your last drawn average salary & expected salary per month in MYR?
• This role requires strong collaboration, adaptability under pressure, and excellent presentation and soft skills. Can you share examples of how you have demonstrated these qualities in your previous roles?
• Total years of work experience in troubleshooting using logs and diagnostic tools.
• Total years of work experience in SCCM–Intune migration workloads?
• Total years of IT infrastructure/endpoint management experience?

Education:

• Bachelor's (Preferred)

Experience:

• MDM concepts across iOS, Android & Windows platforms: 5 years (Preferred)
• strong presentation : 5 years (Preferred)
• SCCM: 3 years (Preferred)
• Intune: 3 years (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)

Work Location: In person