HVAC Service Sales Engineer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Randstad Sdn Bhd - Professional Full time

about the company

This company is a global climate-innovation leader delivering high-efficiency HVAC and refrigeration solutions for commercial, industrial, and mission-critical facilities across Malaysia. It helps organisations create smarter, more sustainable, and energy-efficient environments through advanced cooling technologies and a strong service network. Candidates who join this team will be part of a forward-thinking organisation shaping the future of climate technology.

about the job

  • act as the primary representative and main point of contact for customers on all service-related matters
  • manage a portfolio of key accounts and drive customer loyalty through consistent support and engagement
  • identify customer needs and work closely with the technical support team to propose suitable solutions
  • highlight and promote value-added service offerings such as retrofits, upgrades, and optimisation solutions
  • investigate customer complaints, coordinate with internal stakeholders, evaluate options, and recommend solutions
  • organise regular service reviews with customers and the operations team to track hot jobs and critical issues
  • analyse vertical market needs and develop appropriate pricing and selling strategies
  • prepare and review contract terms and conditions using standard company templates
  • present proposals clearly and confidently to customers
  • provide marketplace insights including competitor updates, customer expectations, and industry trends

about the requirement

the ideal candidate should possess the following qualifications and competencies:

  • bachelor's degree in engineering
  • minimum 2 years of direct sales experience; knowledge of hvac systems, chiller plants, airside equipment, energy services, or building services is essential
  • strong ability to read, interpret, and analyse engineering documents
  • proven problem-solving skills, with the ability to integrate data from multiple sources to develop effective solutions
  • ability to interpret technical instructions in mathematical or diagram form and manage complex abstract or concrete variables
  • excellent verbal and written communication skills
  • capable of working independently while collaborating effectively with cross-functional teams
  • strong organisational and time-management skills
  • customer-focused mindset with a strong commitment to service excellence
  • innovative thinker with a willingness to explore new ideas and approaches
  • proficiency in microsoft office and strong general computer skills

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