Card Specialist

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time 15,000 - 30,000 per year

If you are looking to excel and make a difference, take a closer look at us…

Location: Phnom Penh, Cambodia

Responsibilities:

  • Provide support to internal and external customer related to all ATM cards e.g. CSS ATM Card, Master Card… etc.
  • Assist Line Manager in managing card operation in Digital Banking and Alternative Channel department
  • Develop the flow of the operations policy or SOP for Card Operation
  • Monitor all card issuing and personalization and embossing file with vendor and including with proper distribute all cards to branches.
  • Manage card delivery, implementation, clearing & settlement reports including Authorization.
  • Assist to monitor the updated rules & regulations to comply with CSS and MasterCard, other card scheme
  • Keep track with all Fraud/ Risk which happen to customer.
  • Support the Marketing Team and Head of Branch Network for the card products and services for customers.
  • Monitor and support any issues for customer including internal staff related to ATM card such as CSS ATM Card, Master Card…. Etc.
  • Work closely with relevant stakeholders to resolve any complaints including transaction disputes, card issue,
  • Prepare the dispute forms and have the knowledge of VROL, MARCOM or related card scheme dispute systems
  • Prepare LAT, QMR, GOC to card scheme
  • Track the card scheme invoices and payments
  • Manage and monitor the Card stock
  • Produce the daily, weekly and monthly reports to the Line Manager & management
  • Work with other tasks assigned by Line Manager

Requirements:

  • Degree in Finance /Banking/Economics or related fields and Preferably having good knowledge of core banking system and Master card
  • Minimum 2-year experience in ATM Card, International Scheme Card, Fraud, Dispute, Settlement and Reconciliation management.
  • Hands on experience with card handling, online payments and Master Card knowledge is preferred.
  • Good knowledge in Card Management including International Scheme Card, E Commerce of developing and delivering digital and mobile propositions to meet specific customer needs
  • Understand the technology and operations implications of proposition delivery
  • Be able to work with the 3rd party platform and data providers
  • Good planning, organization, interpersonal and communication skills.
  • Strong communication and negotiation skills
  • Good Leadership and motivation skills.
  • Work independently with a Numeric and analytical skill
  • Conscious of details and accuracy
  • English is proficiency

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

  • Card Operations Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OSL Pay Full time

    OSL is Hong Kong's first SFC-licensed digital asset platform. We are seeking aCard Operations Specialistto build and scale our global card program from the ground up, defining how the world spends its digital assets.Key ResponsibilitiesArchitect the global operational strategy and manage critical relationships with international card organizations (e.g.,...

  • Commercial Card Sales Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time 60,000 - 120,000 per year

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Specialist, Credit Card Propositions

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 80,000 - 120,000 per year

    • Develop and manage / enhance Credit Cards product value proposition to grow market share and card profitability.• Own the proposition goals with accountability for P&L target set.• Proactive product & business development / approaches –to be abreast with the market needs and trend to remain competitive in the industry.• Collaborating with...

  • assistant, cash management

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KPJ Selangor Specialist Hospital Full time

    JOB DESCRIPTIONAssist daily cash collection & count.Prepare cash, card, cheque ,1.  Mpos, jompav reconciliation .Register daily bank transactionPrepare petty cash2.  Reimbursement & loo book .Reimburse claim / advance for amount less than rm200.Collect advance payment receipt.Assist daily cash collection & count.Prepare cash, card, cheque , Mpos,...

  • Integration & Customer Success Specialist - Card Issuing

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia StraitsX Full time

    About The RoleWe're looking for a passionate Integration Engineer to join our team. You'll be the primary technical point of contact for our clients, guiding them through API integrations, debugging issues, and handling essential technical setups. Your work will directly contribute to faster onboarding times and higher client satisfaction, allowing our core...

  • Customer Experience Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Company Pte. Ltd Full time 35,000 - 50,000 per year

    Get to Know our Team:Agoda's Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda's values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing...

  • Specialist, Procurement

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Organon Full time

    Job DescriptionThe Position: Procurement Specialist - Meetings, Travel, CardsLocation: MalaysiaJob Type: Full-TimeDepartment: ProcurementReports To: Travel, Meetings, Cards and Fleet (TMCF) Procurement LeadThe Procurement Specialist is responsible for supporting the management of procurement and services delivery processes with a focus on Meetings and...

  • Security Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Full time

    Why CodaCoda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into one...

  • Security Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Full time $70,000 - $120,000 per year

    Why Coda Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions. We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into...

  • Integration Support Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Full time $40,000 - $80,000 per year

    Why Coda Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions. We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into...