Remote Collection Associate

1 day ago

Malaysia BB Capital Full time 30,000 - 60,000 per year


Attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment. When agreeable payment terms are not reached, collections officers/executives take further action in order to collect payment on debts.

JOB DESCRIPTIONS

Make Calls to Clients- Collections officers attempt to locate and contact clients, primarily over the phone, in order to talk with them about their debts. This includes calling customers at home, at work, and on their cellular phonesNegotiate Payment Schedules- Collections officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.Advise Customers- Collections officers advise customers on their various payment options. If no payment agreement can be reached, collections officers inform customers of further actions that may be taken to collect overdue debts.Maintain Customer Files- Collections officers keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.Prepare Statements- Collections officers prepare statements to be given to credit departments and banks when customers fail to meet their payment agreements or when no payment agreement can be made.Write Letters- Collections officers write letters to customers to inform them of their debts. When customers fail to meet their payment obligations and fail to make payment agreements, collections officers write letters to credit agencies, insurance companies, lawyers, and customers' employers to collect debt without the customer's aid.Answer Phones- Collections officers answer incoming calls from customers and other individuals.

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