HR Business Partner

Disclaimer: This position requires experience in the Singapore, Malaysian, and Australian markets.

Who we are:

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.

What you will do. A glimpse in your role:

The HR Business Partner (HRBP) SEA and Australasia plays a strategic role in partnering with business leaders across the Company. In this role, you will align HR initiatives with business objectives, drive organizational effectiveness, enhance employee engagement, and advise on workforce planning and development. You will collaborate with senior leadership to shape people strategies and lead cross-functional HR projects.

Reporting to the VP – Regional HRBP & Office Management APAC, you will work closely with the APAC HR team, particularly the HRBP for North Asia, to ensure consistent, high-quality HR delivery aligned with regional strategies. Partnering with Group HR functions—including Talent Acquisition, Compensation & Benefits, and Projects—you will localize and implement global initiatives.

This position is based in Kuala Lumpur and has two (2) HRBP as direct reports who provide business partnering and office management support to the countries in South East Asia (Singapore, Malaysia) and Australasia (Australia & New Zealand). A hands-on role with opportunities to work with specialist teams to improve and implement best practices in HR.

As the HRBP, you will guide, mentor, and challenge business leaders while serving as a consultant on people initiatives. You will contribute to the development and execution of HR strategies and initiatives that advance the company's vision and mission. Additionally, you will act as the Country HR Leader for South Asia, fostering company culture across business segments and ensuring HR policies and projects are consistently applied.

Your responsibilities include:

• Work within the APAC HR team and collaborate with HRBPs from the regional areas and Centres of Excellence on a broad variety of HR-related topics and projects. Working within a fastpaced environment, you will act as the key point of contact for the region.
• Lead, collaborate and contribute to projects with other HR team members or cross-functionally in support of the enterprise's strategic goals.
• Work for the delivery of the people strategy in a true business partner style. You will share knowledge with the wider team, acting as a mentor to support the development of fellow ambitious colleagues. This support includes leading the implementation of core HR field initiatives regarding the culture, engagement, succession planning, talent development, as well as HR processes and training
• Analyse current trends, culture survey info, policies and reporting to make recommendations on improvements to the workplace. Gather and analyse HR and client feedback and diagnose business / people issues to collaborate with local management in developing and implementing solutions.
• Support organization design, people development, and change management focused on development and implementation of activities against business strategy.
• Support talent management processes in the field including the performance review process, succession planning, leadership assessments and internal talent movement.
• Drive and facilitates identification of high potential talents and build a strategic plan to support the growth of the business.
• Serve as an advocate – Solicits and listens to stakeholder concerns and takes an active role in resolving problems
• Provide information, or facilitates partners' ability to obtain information, about benefits, compensation, and training.
• Handle all escalated employee relations issues and concerns by working with internal partners and senior leaders to determine resolutions.
• Ensure outcomes are fair, consistent, and compliant with company policies and applicable laws and regulations.
• Lead Labor Relations when required. Provide consultation and support to managers on HR issues and applicable company policies and employment laws.
• Understand company reporting and can analyse effectively to make timely recommendations to alleviate risk or positively influence the business or associates.
• Participate in designing and implementing training and development programs. Cooperate with external consulting companies
• Optimize the investment (optimal use of public funds) especially for training and development.
• Manage the annual performance evaluation, the annual salary review process and bonuses
• Facilitate client compliance with HR policy and coach clients on our values, behaviors and Diversity, Equity and Inclusion (DEI) as required.
• As Country HR leader, be responsible to ensure country and region consistency
• Stay informed of the social legislation, trends, and developments on HR discipline.
• Formulate and develop HR-strategies, policies, and procedures from a country perspective. Take the lead by implementation
• Oversight responsibility for smooth monthly payroll process with our external payroll provider
• Oversight responsibility for Onboarding and Off boarding of our employees

Every action has an impact. You will make a difference here if you have:

• High emotional intelligence and the ability to build talent capability.
• Strong analytical, problem-solving, and continuous improvement skills.
• Expertise in consulting and business partnership, influencing decision-making at all levels.
• Excellent communication skills, both verbal and written, including facilitation and presentation.
• Ability to inspire accountability, stay organized, and meet deadlines with attention to detail.
• Strong interpersonal skills and ability to navigate complex, high-pressure situations calmly.
• Data-driven mindset to gather, analyze, and apply information to influence business outcomes.
• Project management proficiency, managing multiple priorities in a fast-paced environment.
• Solid business acumen and strategic perspective.

Key competencies to empower your journey. You'll drive towards success if:

• 8–10 years of HRBP experience supporting multiple locations and remote teams.
• Proven expertise in talent management, workforce planning, change management, organizational development, and other strategic HR initiatives.
• Experience in large corporate environments and matrix organizations.
• Demonstrated ability to drive measurable business impact in fast-paced, complex environments.
• Skilled in organizational design and development to create lasting change.
• Deep understanding of employment laws and the legal implications of HR practices.

Keys to Success:

• Commitment to delivering high-quality results, regardless of complexity.
• Ability to build collaborative relationships internally and externally.
• Strong diagnostic skills to identify challenges and recommend actionable solutions.
• Resilience, positivity, and adaptability in overcoming obstacles.
• Continuous curiosity and commitment to professional growth, seeking and acting on feedback.
• Proactive mindset, always seeking innovative ways to improve processes and outcomes.

Together, we go further:

At Global Blue, we believe that great work happens when talented people come together in a supportive and inspiring environment. Here's what you can look forward to:

• A role in a fast-growing, international company.
• Opportunities for professional development and career growth.
• A truly multi-cultural workplace, collaborating with colleagues from around the world.
• Inspiring team members and a dynamic, forward-thinking culture.
• A range of employee benefits, including: employee referral program, team-building activities & events, annual Christmas Party and more.

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Feels like you? Explore further

Let's write the future together:
apply now
.

Follow us on Social Media Global Blue