Senior Analyst, Retail Account Operations

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lazada Full time 450,000 - 600,000 per year

We are seeking a dynamic Senior Analyst, Retail Account Operations is responsible for supporting and optimising end-to-end operational performance for LazMall Retail business. This role works closely with cross functional team, performing the key link between internal stakeholders and Brands to ensure operational accuracy, strong stock health and seamless day-to-day execution. The ideal candidate has strong analytical skills, excellent attention to detail and thrives in a fast-paced retail/e-commerce environment.

Key Responsibilities:

Campaign & Launch Management

· Plan and execute end-to-end campaigns for mega sales events, promotions, and New Product Introductions (NPI).

· Lead cross-functional collaboration with internal stakeholders (Marketing, Social, Online Marketing, Campaigns) to develop integrated plans.

· Oversee the entire NPI launch process from pre-orders to post-launch analysis.

Retail Daily Operations & Management

· Manage all operational aspects of the assortment including listings and promotions.

· Coordinate with internal operations teams eg. Logistics, Supply Chain, Customer Service to resolve issues and optimize the customer experience.

· Ensure store compliance and uphold LazMall premium standards.

Stakeholder Coordination

· Serve as the main point of contact for both internal teams and the Brand partner.

· Facilitate clear communication and alignment across all stakeholders.

Qualifications & Experience

· Bachelor's degree with 3-5 years in e-commerce, campaign management, or brand management.

· Proven experience in end-to-end campaign planning and e-commerce operations.

· Excellent project management and stakeholder management skills.

· Strong analytical and communication abilities.

· Passion for technology ecosystem is a plus.

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