Inbound Reservation Executive
2 days ago
Inbound Reservation Executive
(Kuala Lumpur based)
Overall responsibilities
- Handling requests of bookings and quotations from agents and direct clients & system related works for Malaysia/Borneo.
- Handles in a timely manner, FIT & GIT quotes, bookings and any work related to reservation.
- Handles monthly invoicing from booking system and monitoring payment requirements for pre-payment agents.
- Run reports from the reservation system when requested
- Liaising with Finance Department on payment received
- Updating information on TOURPLAN for booking details
- Maintain excellent communication with colleagues and suppliers
- Work closely with other department to ensure highest standard of service delivery to clients
- Any other responsibility given by the company
- Any ad hoc tasks assigned by the company whenever is necessary
- Ability to multi-task, prioritize, and manage time effectively
Others:
- Coordination with the sales, operation & reservation departments with our offices (in all 3 offices).
- Supporting OPS with preparing for client's arrival; welcome signage, welcome itinerary and vehicle passenger list.
- Knowledge of Malaysia and its destinations is a must. Minimum 4 years experience related to reservation role (A-Z).
- Excellent command of Microsoft Office applications (Excel, Word, Outlook) and excellent computing skills.
- Mastering TOURPLAN is a must
- Able to work under pressure, meet tight deadlines and work flexible hours during peak season.
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