Product Support Intern

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Igloo Full time

About the Role

Igloo is seeking a detail-oriented intern with an insurance background to support our daily operations and product quality assurance. This is a hands-on role where you will help ensure our insurance products work perfectly on partner platforms (e-commerce apps) and assist the team with essential market research and reporting.

Requirements

1. Operational Support

  • Daily Health Checks: Conduct routine manual checks on partner apps (e.g., checking checkout pages on partner platforms) to ensure insurance add-ons are appearing as designed.
  • Claims Process Testing: Regularly review the claims submission portal to verify that forms, and uploads inputs are working as expected for customers.
  • Product Mapping Support: Assist the operations team in mapping data with insurance products.

2. Market Research & Competitor Tracking

  • Price Benchmarking: Browse platforms to record insurance pricing, coverage limits, and promo rates for comparisons.
  • User Journey Audits: Act as a "keen-eyed customer" to check terms or details in the "Terms & Conditions" and fine print of insurance products.
  • Documentation: Compile screenshots and notes on user interfaces (UI) to help the team understand market trends.

3. Data Support & Reporting

  • Data Hygiene: Assist in cleaning and organizing raw data in Excel to prepare it for analysis.
  • Performance Tracking: Help update daily or weekly tracking sheets related to policy sales, premiums, and claims.

Administrative Support: Support the teams with meeting scheduling, preparing slide decks for reviews, and other ad-hoc administrative tasks.

Requirements
  • Education: Undergraduate student in Mathematics, Economics, Insurance, or Actuarial Science.
  • Essential Skills:

Strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) for reporting.

High attention to detail (able to spot broken flows or incorrect descriptions).

Strong written and verbal communication skills in English.

  • Nice to Have:

Experience with SQL or Python (or a willingness to learn).

Experience with AI such as ChatGPT or Gemini.

Passion with e-commerce shopping (Shopee/Lazada).

What You Will Learn
  • Insurance Operations: How embedded insurance policies are actually sold, issued, and claimed in the real world.
  • Market Analysis: How to conduct professional competitor research and price benchmarking.
  • Product QA: Best practices for testing digital products and user flows.

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