Sports Advisor Full Time

4 days ago

Johor Bahru, Johor, Malaysia Decathlon Malaysia Full time

Mission
LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN **EXPERIENCE OF A LIFETIME** THIS COULD BE THE PERFECT ROLE FOR YOU

As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores 'satisfied or satisfied'. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities

  • To Customers

Welcome customers in a professional manner.

Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)

To know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.

Develop the network of customers both in store and online, to know them better and establish a personal relationship.

Pass on sports passion and help customers discover new sports.

Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers.

  • To Decathlon Malaysia

To know the ambition of the department and take action with the team to achieve it.

Promote innovation and sports experience in store.

Boost Decathlon Malaysia best sales by using resources and commercial tools.

To put together the layout in store in accordance with implantation principles and guideline.

Produce high-quality implantation based on Satisfied Customer Family (FCS).

Maintain the layout with good facing to make customers satisfied.

To make sure that stock is accurate and available by using the automatic replenishment system.

  • For Safety of People and Goods

Enforce basic safety and security standards in the departments.

To know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.

  • Development and Complementary Skills

Participate in training, develop the training skills and become a trainer.

Profile

  • Strong communication skills in English and Bahasa Malaysia(written and spoke) are essential. Other languages is plus.
  • Minimum qualifications Bachelors Degree/Diploma is required.
  • Fresh Graduates to more experienced candidates are encouraged to apply.
  • Who is customer- centric with strong sense of service.
  • Willingness to want to help others, both teammates and customers/users.
  • Who is Responsible, self motivated and adaptable in the field of a fast paced and agile environment.
  • Who is Human-First with high level of demand and communications skills.
  • Able to play as part of the team during the busiest times(weekends and holidays)
  • Digitally Savvy

Skills
Leadership

sportive

Team Work

vitality

authenticity

Generosity

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