guest service associate

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia THE PEARL KUALA LUMPUR Full time

DUTIES & RESPONSIBILITIES

  • Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats

  • Exhibits knowledge of all items on the menu list.

  • Presents menus, suggests daily specials.

  • Takes customer's order.

  • Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.

  • Processes customer restaurant bills promptly and accurately.

  • Cleans tables, chairs and floor area.

  • Assists service team as necessary to meet or exceed guest expectations

  • Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.

  • Informs supervisor/manager of any customer dissatisfaction.

  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

  • Performs other duties required to provide the service brand behavior and genuine hospitality

Job Type: Full-time

BENEFITS

  • Additional leave

  • Gym membership

  • Health insurance

  • Maternity / Paternity leave

  • Meal provided

  • Opportunities for promotion

  • Professional development

Thanks.

Lee Yuet May | Inside Sales Account Manager

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