Guest Relation Host

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia C&W SERVICES (S) PTE. LTD. Full time 60,000 - 80,000 per year

Job Description

About the role:

  • Greet and assist visitors professionally; inform hosts upon arrival.
  • Manage calls and emails promptly with a corporate tone.
  • Build strong client relationships and act on feedback to improve service.
  • Issue staff and visitor access via facial recognition and CapitaStar.
  • Maintain reception, meeting rooms, lounges, and shared spaces to high standards.
  • Keep employee records, induction details, and guidelines updated on SharePoint.
  • Provide input for newsletters and ensure concierge coverage per roster.
  • Handle requests for car park, lockers, and facilities; update relevant systems.
  • Log and escalate tenancy or workplace issues; conduct floor inspections as needed.
  • Support meeting room use, including AV setup and basic tech assistance.
  • Coordinate events, including catering, room setups, and tours.
  • Manage mail and courier deliveries; oversee supplies and storage logistics.

About you:

  • Minimum of 3-4 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree
  • Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels
  • EQ – Showcase exceptional emotional intelligence and empathy
  • Organized – Detail oriented, confident, self-starter with exceptional organizational skills
  • Proactive – Maintain a "can do" mentality with the ability to act with minimal information
  • Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic.  Showcase strong business acumen.
  • Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.
  • Resilient – Ability to work under pressure, while acting in a calm manner
  • Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.
  • People-focused, customer-centric hospitality specialist.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

  • Being part of a growing global company;
  • Career development and a promote from within culture;
  • An organisation committed to Diversity and Inclusion
  • We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

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