Senior IT Support

1 day ago

Semenyih, Selangor, Malaysia Rakanda Enterprise Sdn Bhd Full time 90,000 - 120,000 per year
1. Team Leadership
  • Lead and mentor the IT Support Team to ensure high-quality service delivery.
  • Assign and prioritize support tasks and projects to team members.
  • Collaborate with infrastructure, systems, and application teams to resolve issues related to ERP, domain servers, networks, WMS, MRP, and other group IT systems.
  • Conduct regular performance reviews and provide guidance for team development.
2. Technical Support Operations
  • Oversee and manage the day-to-day IT support activities, ensuring quick response and resolution of issues.
  • Install, configure, and maintain computer hardware, operating systems, software applications, printers, scanners, and other peripherals.
  • Provide on-site and remote support for hardware and software issues.
  • Monitor and maintain IT infrastructure including email systems, user accounts, network connectivity, and peripheral devices.
  • Ensure timely and professional handling of IT support tickets and service requests.
  • Maintain documentation for IT procedures, asset inventory, and system configurations.
3. New Branch Operations
  • Plan and coordinate the setup of IT infrastructure for new branch openings, including POS systems, network devices, and back-office systems.
  • Create and manage project timelines to ensure smooth rollouts.
  • Configure and test all IT systems before going live to minimize downtime.
  • Provide on-site support during setup and post-opening to resolve any technical issues.
  • Liaise with vendors or service providers for equipment procurement and installation
Qualifications & Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 5+ years of experience in IT support, with at least 2 years in a senior or leadership role.
  • Strong technical knowledge of Windows/Mac environments, networking (LAN/WAN), domain servers, ERP systems, POS, and email systems.
  • Hands-on experience with hardware troubleshooting, software installation, and system configuration.
  • Excellent problem-solving and communication skills.
  • Ability to manage multiple tasks and work under pressure in a fast-paced environment.
  • Experience in supporting multi-location or retail environments is a strong advantage.
  • Availability to travel to branch locations as required.
  • Candidates MUST possess their own vehicle to support multi-site operations and occasional travel to branch locations.

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