duty manager

About the role

We are seeking a talented and experienced Duty Manager to join our team at Hotel Casuarina Meru' in Ipoh, Perak. As Duty Manager, you will be responsible for overseeing the smooth and efficient operation of the hotel during your scheduled shifts. This is a full-time role that requires a flexible working approach to ensure excellent guest service around the clock.

What you'll be doing

· Report directly to the Assistant Front Office Manager/Room Division Manager on all matters of importance affecting guest services and general hotel operations.

· Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all EXCO, Heads of Department and the Sales and Marketing team.

· Has a strong relationship and interaction with all hotel guests, visitors and members of the local community.

· Handle all levels of staff professionally.

· The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations.

· Assist and supervise the Front Office Assistants, Supervisor and Bellman.

· Ensure there is a healthy and strong communication link between the Front Office department and other departments.

· Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.

· Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive.  Must ensure all facilities are ready to check on details of the arrangements and liaise with Assistant Front Office Manager, Front Office Manager or Sales Manager to meet guests if necessary.

· Should assist in checking VIP details, the accuracy of guest billings, credit policies and other visitation details.

· Ensures all VIP arrangements are in order prior to their arrival.

· Welcomes and assists VIP to their rooms as per the specified hotel's guidelines.

· Ensures that all checkout arrangements are handled smoothly and gives personal attention upon departure.

· Should aim to check and assist the Front Office Supervisor and Housekeeping Supervisors in spot-checking a few rooms at random and all suites or speciality rooms that are to be occupied on the day.

· Is responsible for maintaining a high quality standard of service offered by Bellmen, and other guest service areas in the lobby.  Should assist in these areas whenever necessary.

· Should assist the Bellman and delegate task to ensure a free and steady flow of traffic at the hotel entrance area.

· Is well versed on the functions for the day and VIP movements, if any. Coordinates with Security and Concierge on manning deployment and special instructions i.e. lift movement, red carpet set up and etc.

What we're looking for

1. Minimum 3 years of experience in a Duty Manager or similar supervisory role within the hospitality industry
2. Strong leadership and people management skills, with the ability to motivate and develop a team
3. Excellent customer service orientation and problem-solving abilities
4. Proficient in hotel management systems and technologies
5. Thorough understanding of hotel operations, including front office, housekeeping, and food and beverage
6. Ability to work flexible hours, including nights, weekends, and public holidays
7. Fluency in English and Bahasa Malaysia, with good communication skills

What we offer

At Hotel Casuarina Meru', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage
2. Generous annual leave and sick leave entitlements
3. Opportunities for career development and advancement
4. Discounts on hotel stays and F&B outlets
5. Employee wellness and social activities

About us

Hotel Casuarina Meru' is a leading hospitality brand in Malaysia, known for our commitment to exceptional guest experiences. Established in 1994, we have grown to become one of the most recognised hotel chains in the country, with properties in key destinations across the region. Our success is built on the dedication and talent of our team, who share our passion for delivering exceptional service and creating lasting memories for our guests.

If you are excited about this opportunity and believe you have the skills and experience to thrive in this role, we encourage you to apply now.