Assistant Manager – Protech

1 week ago

Kepong, Malaysia Social Bee Sdn Bhd Full time

Position : Assistant Manager – Protech & Internal IT

Salary : up to RM 8,000

Location : Kepong

Working Days / Time : 8.30am – 5.30pm / Mon – Fri

Responsibility

· Assist in technical day-to-day ICT infrastructure, Managed Services, and Internal IT operations to ensure high availability, performance, and reliability.

· Plan, coordinate, and support the delivery of ICT and Managed Services projects, ensuring alignment with client requirements, timelines, and service-level agreements (SLAs).

· Lead and support Protech and Internal IT teams by assigning tasks, monitoring performance, and ensuring effective collaboration to meet service delivery goals.

· Manage the provisioning, monitoring, and continuous improvement of Managed Services (e.g., cloud, network, cybersecurity, IT support), ensuring compliance with ITIL or similar frameworks.

· Act as a point of contact for clients and internal stakeholders to understand business needs, provide updates, and ensure service expectations are met.

· Provide advanced technical support for escalated issues in ICT systems, networks, or applications, working with vendors and internal teams to resolve problems.

· Monitor service performance and prepare regular reports on system health, incident resolution, and SLA compliance for internal review and client reporting.

· Identify areas for operational improvement within ICT, Managed Services and internal IT environments, proposing and implementing enhancements to improve efficiency and service quality.

· Maintain accurate documentation of systems, processes, project plans, and service records to support knowledge sharing and compliance.

· Ensure all ICT, Managed Services, and Internal IT operations follow regulatory, security, and compliance standards, mitigating risks through proactive measures.

· Assist in resource allocation, capacity planning, and budgeting for ICT, Managed Services and Internal IT initiatives.

· Support onboarding, training, and continuous skill development for technical staff to ensure they stay up to date with current technologies and best practices.

Requirement

· Bachelor's degree in information technology, Computer Science, Engineering, or a related field.

· Relevant certifications such as ITIL, CompTIA, Cisco (CCNA/CCNP), Microsoft (MCSA/MCSE), or equivalent is an advantage.

· Solid understanding of ICT infrastructure (servers, networking, cloud platforms, cybersecurity, etc.).

· Hands-on experience with Managed Services tools and practices (e.g., remote monitoring, ITSM platforms, backup solutions).

· Knowledge of service delivery frameworks such as ITIL or COBIT.

Job Types: Full-time, Permanent

Pay: Up to RM8,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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