Clinical Support Specialist

1 day ago

Penang, Malaysia Private Advertiser Full time

POSITION: CLINICAL SUPPORT SPECIALIST BASED IN PENANG

Job Highlights:

This position is based in Penang

This job is posted by well-established Medical Device Healthcare company in partnership with global leader MNC.

With plenty of opportunities for travel, professional development as well as the opportunity to make a positive impact on public health — there's never been a better time to work in the field.

Job Summary:

To provide technical support to physicians during device implant, clinic follow up session and assist sales team to ensure customer sales cycle is complete

Job Responsibilities:

·       Provide technical service and patient follow-up to external customers.

·       Provide training to cardiac technicians, referral doctors, healthcare workers and team members.

·       Assist team member to conduct CME product in-service to current and potential customers.

·       Manage consignment stocks in assigned territories.

·       Prepare quotation & etc. upon request.

·       Assist team member to ensure customer sales cycle is complete.

·       Obtain market intelligence such as competitor product, pricing, market share, marketing program etc.

·       Understand local government healthcare policy and market trends.

·       Handle and process customer complaints in a timely manner and in accordance to company and regulatory

requirements

·       Assist in clinical research, when necessary

_____________________________________________________________________________________

Other Functions and Responsibilities:

·       Serve as back-up for other team  members

·       To be on call rotation for emergency/ follow-up cases during weekends or after office hours.

·       Handle and process customer complaints in timely manner and according to company and regulatory

requirements

·       Execute the job responsibilities applicable to standard operating procedures (SOPs) for the company

·       Perform other related functions and responsibilities assigned by manager or supervisor.

Job Requirements: -

Minimum 1-2 years working experience PREFERABLY in medical device sales/hospital working environment

2. Medical sales, hospital staffs PREFERABLY with experience working in Invasive Catheterization Lab

(ICL/Cathlab) or Operating Theatre (OT) will have ADDED ADVANTAGE

Highly committed and passionate to help others especially patients to make impact in their lives

Candidate with sales experience can be considered

5. Responsible and take pride and ownership

6. Must possess own transport and have a valid driving license

  1. Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.

Required language(s): English (written and spoken) used in training and all aspect of daily activities

Bahasa Malaysia and Other languages will be an added advantage to communicate with end users

Highly Preferred Skill(s): Sales, Medical Device, Pharmaceuticals.

Preferably Executive specialized in Biomedical or equivalent.

Job Type: Full-time

BENEFITS:

  • 13th month salary
  • Performance bonus
  • Opportunities for promotion and career advancement
  • Opportunity to travel and fulfilling career in technical and clinical
  • Cell phone reimbursement

Click apply if you are looking for rewarding career in healthcare company

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