Toyota Executive Customer Service Operations

2 weeks ago

Teluk Panglima Garang, Selangor, Malaysia ProAuto Drive Sdn Bhd Full time 28,800 - 54,000 per year

Responsibilities

  • Assist the MCSO in managing the day-to-day operations and performance of the automotive service centre.
  • Supervise, guide, and support subordinates in daily activities, including conducting briefings and regular meetings to share operational updates.
  • Contribute to the development, implementation, and improvement of service standard operating procedures (SOPs) and performance targets.
  • Build and maintain strong customer relationships, ensuring a superior customer service experience at all times.
  • Assist in preparing budgets, monitoring departmental performance, and driving profitability.
  • Ensure strict adherence to SOPs, including cleanliness, safety, and proper maintenance of service areas, tools, and equipment.
  • Monitor and maintain inventory of parts, accessories, lubricants, tools, and facilities in optimal condition.
  • Conduct regular audits on workshop operations, including compliance with 5S standards and maintenance of hand tools/equipment.
  • Undertake any ad hoc assignments or projects as directed by management.

Requirements

  • Minimum Certificate/Diploma/Bachelor's Degree in Automotive or related field.
  • Minimum 3 years of working experience (or at least 2 years in a similar role).
  • Proficient in English and Bahasa Malaysia with strong communication skills.
  • Basic computer literacy (Microsoft Word, Excel, PowerPoint).
  • Hands-on experience in managing service centre operations and manpower.
  • Results-driven, customer-focused, and capable of working independently under tight deadlines.
  • Skilled in planning, budgeting, and overseeing service centre/workshop operations.
  • Strong problem-solving ability with sound decision-making skills.
  • Excellent supervisory, leadership, and interpersonal abilities.
  • Fresh graduates are encouraged to apply.
  • Willing to be based in Telok Panglima Garang.

Job Type: Full-time

Pay: RM2, RM4,500.00 per month

Work Location: In person

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