Retail Associate

2 days ago

Malaysia Como Group Full time 30,000 - 60,000 per year

Work Locations
  • Kuala Lumpur
  • Selangor
  • Johor
Job Summary

Provide excellent sales support to Club 21 customers at the selling floor and maintain high service standard at all times.

Job Responsibilities

Sales

  • Achieve individual and boutique sales target on a monthly basis

Customer Service 

  • Deliver excellent customer service by following the Club 21 service guideline
  • Demonstrate excellent product which include advice on merchandise range and details, merchandising matching and coordination and product pricing
  • Provide accurate measurement and proper tailoring and alterations service for all customers. 
  • Provide follow-up service on new product arrivals, special promotions and seasonal sales
  • Assist in guiding new staff in the customer service process
  • Assist in maintaining the customer records in the boutique

Housekeeping and Maintenance 

  • Cleaning and tidying of selling floor, shelves, storeroom, fitting rooms and pantry / staff room
  • Ensure well maintained visual display of merchandise on the shop floor
  • Provide feedback on visual display as well as conditions of fixtures and shelves

Inventory Control and Security 

  • Monitor stock movement in the shop to ensure availability and adequacy of stocks on the shop floor
  • Ensure all merchandise are properly tagged
  • Highlight and action on any untagged merchandise
  • Assist in the annual and monthly stock take

Operations 

  • Assist in daily operation activities as assigned by the Manager/Supervisor and by following the guidelines in the Retail Operations Policies and Procedures Manual
  • Assist in ensuring that the store is closing with all necessary security checks in place
Job Requirements
  • Minimum SPM qualifications with credits in Bahasa Malaysia, English and Mathematics
  • Experience working in luxury fashion retail stores is a bonus
  • Approachable and sales driven
  • Good communication skills in English. Mandarin speaking skill is an added advantage
  • Willing to work on shifts, weekends and public holidays
  • Fresh graduates/entry level applicants are encouraged to apply

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